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Video Operations Immersive Team Lead

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00662817


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.


Job Description

Delivery Lifecycle professionals envision, estimate, define, build and deploy Accenture´s solutions using standard delivery assets to improve client´s delivery approach.

A professional at this position level within Accenture has the following responsibilities:
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understands the strategic direction set by senior management as it relates to team goals.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with guidance.
Decisions often impact the team in which they reside.
Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


The Immersive Experience Lead is responsible for working with Video Operations management team on all Service support items related to Immersive Experience solutions Comms, Vendor management, financials, etc , for ensuring software and hardware roadmaps associated with Igloo infrastructure are up to date, tested for compatibility and deployed to the production environment at a pace consistent with what is available from the vendor. Areas of scope include Igloo infrastructure and Cisco endpoint devices EX, MX, SX, C series, CTS . Lead small team of service management oriented resources. Perform operational troubleshooting activities on AV controller, matrix switcher, audio DSPs, transmitter and receiver, VR components, room systems and Igloo infrastructure components Perform troubleshooting of meeting connection and quality issues during videoconference meetings Develop and execute vendor framework required for managing, tracking and reporting on all vendor related activities financials, contracts, open cases for Igloo. Understand conceptually all renewal cycles and perform tasks leading to those renewals. Act as liaison for all Leads in operation to not miss any vendor or resources related task, communication task or overall administrative task remind TE support, help with Tdocs plan, etc . Act as metrics and analytics expert in Video Operations for vendor and financial reporting. Documenting and enforcing system standards, for both Igloo Hardware and Software involved Documenting and maintaining in scope device types, firmware versions, software versions and inter device compatibility. Defining software role out plans and communicating plans with key stakeholders. Defining and maintaining test procedures for software releases ensuring compatibility remains amongst devices. Understanding Content Management Strategy, Content Storage and Maintenanceetc

Basic Qualifications:



  • Minimum of 5 years of experience in roles with providing technical operations and process definition.
  • Minimum of 4 years of experience in Video Operations.

Professional Skill Requirements

Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent leadership, communication (written and oral) and interpersonal skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


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