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SFDC Senior Manager - West

Job Location: CA - San Francisco

Regional Description: West

Job Number: 00661400

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Closely follows the strategic direction set by senior management when establishing near term goals.
Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.
Decisions have a major day to day impact on area of responsibility.
Manages large - medium sized teams and/or
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.
Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.
The Management Consulting Senior Manager designs and implements business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.
Travel:  It is our intention for our people to live where they work and work where they live. However, in the context of our profession and serving our clients there may be times when you will need to travel extensively.
work efforts (if in an individual contributor role) at a client or within Accenture.
    • Basic Qualifications:
    • Minimum of 8 years of experience in the following:
      • Deep understanding of Customer Relationship Management (CRM) processes across Marketing, Sales and Customer Service for Communications, Media and/or Technology companies; B2B and B2C
      • Expert in either sales, marketing or customer service/customer success business processes related to:
        • Marketing: Demand Generation, Lead Qualification, Lead Distribution, Lead Scoring, Digital Marketing
        • Sales: Inside Sales, Field Sales, Sales Management, Sales Operations, Master Data Management, Order Management, Billing, eCommerce
        • Service/Customer Success: Service Strategy, Service/Experience Design, Service Delivery, Service Operations, Customer Onboarding, Adoption & Success Management, Account Management
      • Experience designing user journeys and user experiences for applications
      • Leading and successfully delivering large, complex global transformation projects across business and IT
    • Minimum of 5 years of experience in the following:
      • Cloud (“SaaS”) solutions and how they fit into a client’s larger application ecosystem
      • Salesforce.com functional knowledge on Sales Cloud, Service Cloud, Marketing Cloud and/or Commerce Cloud
      • Good understanding of salesforce data model, technical principles, common app exchange vendors and latest features
      • Knowledge on agile delivery methods, SCRUM/SAFE
      • Business development activities
      • Offering development activities
      • Thought Leadership development
      • Consulting practice development activities
    • Minimum of 8 years of prior consulting experience & direct management of teams
    • Bachelor's Degree
 

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