Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.
Accenture’s Communications, Media and Technology practice works with the world’s most innovative, technologically advanced and exciting companies. From the disruptors of Silicon Valley and China to established media and communications players, to the high-tech companies who are building the infrastructure on which our modern society depends, CMT is planted firmly in the middle of what matters most in business and society across the globe.  Are you ready transform the way the world connects, lives and works?  If yes, join us and help move the world forward today!
Business & Technology Integration professionals advise upon, design, develop and/or deliver technology solutions that support best practice business changes
The Technology Consulting Senior Manager advises upon, lead and work on high impact activities within the systems development lifecycle, and provide advisory work for the IT function itself.
Job Description
Software as a Service professionals demonstrate skills and experience related to Software as a Service (SaaS) - software delivery model in which software and associated data are centrally hosted on the cloud.
Salesforce.com professionals demonstrate skills in Salesforce.com which is the leader in CRM solutions for customer relationship management software and cloud computing.
A professional at this position level within Accenture has the following responsibilities:
Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.
Involved in setting strategic direction to establish near term goals for area of responsibility.
Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.
Has latitude in decision-making and determining objectives and approaches to critical assignments.
Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.
Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


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Qualifications

    • Basic Qualifications:
    • Minimum of 8 years of experience in the following:
      • Deep understanding of Customer Relationship Management (CRM) processes across Marketing, Sales and Customer Service for Communications, Media and/or Technology companies; B2B and B2C
      • Expert in either sales, marketing or customer service/customer success business processes related to:
        • Marketing: Demand Generation, Lead Qualification, Lead Distribution, Lead Scoring, Digital Marketing
        • Sales: Inside Sales, Field Sales, Sales Management, Sales Operations, Master Data Management, Order Management, Billing, eCommerce
        • Service/Customer Success: Service Strategy, Service/Experience Design, Service Delivery, Service Operations, Customer Onboarding, Adoption & Success Management, Account Management
      • Experience designing user journeys and user experiences for applications
      • Leading and successfully delivering large, complex global transformation projects across business and IT
    • Minimum of 5 years of experience in the following:
      • Cloud (“SaaS”) solutions and how they fit into a client’s larger application ecosystem
      • Salesforce.com functional knowledge on Sales Cloud, Service Cloud, Marketing Cloud and/or Commerce Cloud
      • Good understanding of salesforce data model, technical principles, common app exchange vendors and latest features
      • Knowledge on agile delivery methods, SCRUM/SAFE
      • Business development activities
      • Offering development activities
      • Thought Leadership development
      • Consulting practice development activities
    • Minimum of 8 years of prior consulting experience & direct management of teams
    • Bachelor's Degree
 

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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