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Federal - Technical Support Consultant

Job Location: VA - Reston

Regional Description: Southeast

Job Number: 00642355


- Job description

Organization: Accenture Federal Services
Location: Reston, VA

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

Join our technology company to provide DevOps services to Government and Defense mission critical programs. You will provide tier 1 and 2 support to a portfolio of custom and COTS applications that provide enterprise DevOps services. The candidate will use their technical service desk experiences to ensure customer DevOps issues are resolved. If you have the ability and willingness to work in a collaborative team environment on quick response projects, you will succeed! 

The selected candidate will be expected to:
  • Analyze problems or issues and develop recommendations
  • Provide tier 1 and 2 production system support
  • Learn DevOps principles and administration of DevOps tools
Basic Qualifications: 
  • 2 years experience providing technical help desk support
  • 1 year interacting with Government leadership, customers and team members about technical issues
  • US Citizenship required; dual citizens not eligible
Preferred Qualifications: 
  • Experience with software development/engineering
  • Experience with scripting or development languages such as Java, C++, .Net, Python or similar
  • Experience with software development tools including agile project management (Jira), collaboration (Confluence), source code repository (GitHub), continuous integration/deployment (Jenkins), library management (Nexus), code/application scanning (Arachni, Nessus, SonarQube, etc), and log file auditing (ELK)
  • Experience administering cloud infrastructure or developing in a cloud environment such as AWS
  • Desire to learn about DevOps tools, administering cloud infrastructure, agile software development methodology, or unix/linux system administration
  • Ability to work independently and as part of a team
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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