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Location Services Analyst - Houston

Job Location: TX - Houston

Regional Description: Southwest

Job Number: 00641936

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- Job description

Organization: Corporate Functions/Workplace Management & Solutions
Location: Houston, TX
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
 
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
 
Job Description
The Location Services Analyst is responsible for a wide range of services that include: front-desk reception, internal and external customer support, mail/shipping responsibilities and general administrative support.  The LSA prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and assists others as needed. 
 
The Location Services Analyst will support the day to day management of the office.  This includes maintaining key relationships with employees, guests, vendors and other industry professionals.   The majority of the daily tasks will be completed independently, according to office guidelines.  The Location Services Associate will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up. 
 
Standard duties include:
  • Greet guests, issue visitor access cards, assist with general inquiries and assign/confirm meeting space
  • Arrange for catering and equipment for meetings as well as general meeting preparation
  • Manage communication and assist with resolving issues/concerns
  • Stock general office supplies and maintain appearance of general use areas (e.g., copy room, coffee/vending areas, etc)
  • Provide technical support for AV equipment and perform administrative duties according to location guidelines
  • Coordinate/arrange basic office equipment repairs and maintenance with service providers
  • Manage instructions and documentation for security, fire, health and safety guidelines
  • Handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding
  • Additional duties may include: time/expense reporting and reconciliation, invoice duties and projects in MS Office
  • Additional duties may include: lifting/moving furniture for meetings and events

 

Basic Qualifications:
  • GED or High School Diploma
Preferred Qualification/Skill Requirements:
  • Associates Degree or Higher
  • Ability to manage relationships with internal leadership
  • Develop and manage contract relationships with external service providers
  • Ability to manage relationship with property management
  • Excellent customer service skills
  • 2 years facility operations experience
  • Experience with security, fire, health and safety and maintenance records
  • Ability to handle invoices for the location and/or supplier, including resolving billing issues with vendor

Professional Skill Requirements:

  • Willingness and aptitude to learn new skills 
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

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