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Customer & Channels Sales & Customer Service Senior Manager - West Region

Job Location: CA - San Francisco, WA - Seattle

Regional Description: West

Job Number: 00619366


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
As a Senior Manager in our Customer & Channels team, you’ll often be:
Solving key business problems and challenges by enabling Sales Customer Service transformation, painting a picture of, and charting a journey from the current state to a to be enterprise environment.
Leading customer experience led business transformation of the marketing capability. Including front office consulting projects and services relating to Customer experience optimization, Digital Marketing, Personalization contextualized interactions, services and offers to individual customers at scale, Digital Content and Campaign.
Overseeing the design and implementation of Sales, Customer Service, Customer experience solutions Orchestrating assessments to help to identify vulnerabilities in the current state of our clients.
Helping to develop and expand the front office consulting portfolio through thought leadership and opportunity identification.
Managing business development opportunities to bring innovative solutions and ways of working to clients Building and applying technical, industry, and functional knowledge to support efforts in selling opportunities to existing and new clients Developing, utilizing and sharing your deep skills as a Consulting practitioner to ensure market and client relevance.
Leading in the design and implementation of seamless and enriched end to end customer service experiences Designing and implementing customer loyalty retention programs, smart service and marketing traffic generation Engaging with and helping to shape the agenda of the CMO CSO CDO.
You will have experience with most of the following Scoping and delivering innovative, transformation services Application of Design.
Thinking as an approach to solving client problems Multiple delivery methodologies operating models that support Sales Customer service transformation Enterprise integration solutions and offerings.
Delivering an excellent omni channel experience for customers Experience in shaping and leading teams across multiple stages of the project lifecycle Passion for technology trends e.g. Internet of Things, Mobility, Cloud Integration, Analytics.
Comfort conveying both high level and detailed information, adjusting the way ideas are presented to better address varying social styles and audiences.
An ability to challenge a clients thinking by diplomatically providing an objective and independent point of view.
Basic Qualifications:
  • Minimum 10 + years of experience leading large scale, complex delivery of digital transformation programs.
  • Minimum 10 + years of experience evaluating start-up technologies in the CRM, Sales, Commerce and Marketing space. Application of Design Thinking as an approach to solving client problems with enterprise integration solutions and offerings.
  • Minimum 8 + years of experience sharing and leading teams across multiple stages of project lifecycle.
  • Minimum 8+ years of experience within one or more of the retail, consumer goods, travel, industrial, or life sciences industries
  • Bachelor’s degree
  • Ability to travel up to 100% of the time.
Preferred Qualifications:
  • Experience structuring activities that play to a team's strengths and provide opportunities for others to grow.
  • Experience working through organizational change, developing and implementing creative solutions and closely partnering with clients to regularly confirm expectations are met and value delivered.
  • Clear understanding of key methodologies, approaches and market trends in the industry.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent communication both written and oral.
  • Strong leadership and management skills.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Accenture is an EEO and Affirmative Action  Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.   
Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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