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Video Operations Associate Manager

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00617559


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.


Job Description

A professional at this position level within Accenture has the following responsibilities:
Adapts existing methods and procedures to create alternative solutions to moderately complex problems.
Understands the strategic direction set by senior management as it relates to team goals.
Uses own judgment to determines optimal solution to recommend.
Primary upward interaction is with direct supervisor or teams leads. Generally interacts with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with minimal guidance.
Decisions often impact the team in which they reside and occasionally impact other teams.
Manages medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


Accenture s Video Delivery Team is a dedicated group of Accenture professionals that focus on the videoconferencing infrastructure and endpoints. The team provides high quality, consistent and seamless support of the end to end videoconferencing service including configuration, implementation, and troubleshooting of infrastructure as well as planning for videoconference meetings involving users from all levels up through senior management and clients. Job Summary The Video Operations Process and Compliance Lead is responsible for operational excellence in the Operations team. The focus of this role will be to ensure our portfolio follows all best practices aligning with ITIL practices, CIO best practices and maintaining and creating tools for regular audits of all of the activities in the portfolio. This role will be best filled with someone very strong in ITIL methodologies and extensive experience in ServiceNow or similar tools as this 2 are the basis of all of our operations activities. The chosen individual will also serve as lead SME engaging Senior business leaders, responsible for solution architecture and functional design of the ServiceNow platform and enabling technologies. Will lead out high level planning, solution design and build out of ServiceNow capabilities. Lead the effort to gather requirements, develop functional and technical design deliverables for ServiceNow work streams. Contribute to platform architectures and strategy efforts. Assist with pipeline planning and work prioritization. Drive out solution POC efforts, lead resources to support efforts as required This will be a global lead role, where the team will be in multiple locations. On call responsibilities after hours 12 x 5 and occasional weekends may be required to support admins who are on a rotational basis to support various incidents or changes.

Basic Qualifications:


  • Minimum of 3 years of experience in Managing day to day operations of an infrastructure or similar team with supervisory of additional team members.
  • Minimum of 3 years of experience in Coaching, mentoring, and develop team members. Motivate and lead associates by example, effectively communicating individual, team and company objectives.
  • Minimum of 3 years of experience in Identify, implement, and oversee technical and process improvements across a delivery capability in conjunction with project and architecture teams.
  • Minimum of 3 years of experience in direct work efforts of a team performing operational troubleshooting activities for infrastructure components Ownership of CMDB maintenance and processes.
  • Minimum of 3 years of experience with infrastructure management responsibilities.

Professional Skill Requirements

Proven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills Excellent leadership and management skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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