Accenture Flex LLC offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will receive competitive rewards and access to benefits programs and world-class learning resources. You will also apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.
A Digital Advertising Technical Specialist manages customer interactions to increase customer satisfaction and improve service quality, specifically for technical integration on the advertisers’ webpages. As a member of Accenture Flex, the specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.
As a Digital Advertising Technical Specialist, you will help support and expand Accenture client’s self-serve advertising customer base. You will demonstrate the value of Accenture client’s advertising solutions and provide pre- and post-sales support for all self-service products, primarily integration with tracking on their web platform. The team will conduct chat, email, and phone support for small and medium sized companies that advertise on Accenture’s social media client’s platform. You will provide specialized product and tool support for the client’s pixel advertising products to improve their experience and drive higher spend.
The role includes some or all of the following key responsibilities:
- Sense of achievement providing excellent customer service in an inbound customer contact environment
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
- Demonstrating empathy by listening attentively to customer concerns.
- Maintaining high customer satisfaction ratings and adhering to service level agreements
- Professional development attending comprehensive paid training from 2 to 4 weeks upon hire
- Extensive post training coaching and support for up to 3 months
- Chance to apply web development or coding skills to improve advertiser experience and return on advertising dollars
This is not a virtual/remote role; the work is based in Downtown Denver. This role requires a distinct level of professionalism. Relocation assistance is not provided.
Hours / Shifts
Current work hours are between 8:00 AM and 4:30 PM MST, Monday – Friday. Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change. Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.
There is a 10% hourly rate premium for hours worked between 6:00 PM – 7:00 AM MT and weekends.
Individuals are provided paid training (typically 2 weeks), depending on the group supported. During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, they will transition to their respective schedule.