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Digital Advertising Operations Team Lead

Job Location: CO - Denver

Regional Description: Southwest

Job Number: 00611202

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- Job description


Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

 

Digital Advertising Operations Team Lead  professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.

 

The Digital Advertising Operations Team Lead is responsible for daily supervision of a team (e.g. delivery, process). They manage the workload of the team, may make work assignments, and have responsibility for developing team members. They may be the escalation point for issue resolution and customer inquiries and will manage effective internal/external client relationships within a defined area of responsibility. This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

 

Responsibilities may include:

  • Manage a team of analysts, enforce core values within the team and project, manage project operations, and make sure that SLAs are met on a daily basis
  • Be in charge of conducting daily huddles, weekly wrap up meetings and monthly meetings with the analysts and the management team
  • Measurement and management of the team’s success
  • Act as a Subject Matter Expert in all matters processed by the team
  • Monitor risk within operations to be able to escalate to management in a timely
  • Maintain the production schedule, keep track of holidays and sick leaves
  • Identify gaps in customer policies and drafts proposals accordingly to management

 

 Basic Qualifications:
  • Minimum of a High School Diploma / GED
  • Minimum of 1 year of experience in a customer-facing operations environment
  • Minimum of 1 year of experience managing & developing teams of professionals
 
Preferred Qualifications:
  • Bachelor's Degree preferred
  • Minimum of 1 year of experience with escalation management and managing projects to established SLA’s

  • Basic Troubleshooting and excel experience
  • Active account on social media
  • Managing project operations to daily goals and deliverables
  • Demonstrate experience in technical work environments with highly tech savvy teams
  • Fast-paced dynamic environment
  • Schedule flexibility
  • Reporting and analytics experience
 
 
Professional Skill Requirements:
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
 

 

 

Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.


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