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Technology Fulfillment Sr Manager

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00597060

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- Job description

Role summary:
With both creative and project management skills, these professionals support our Alliances teams in resale opportunities. They facilitate the delivery of our resale capabilities and offerings including logistics, deal execution, maintenance renewal andor resale services. They support client or vendor needs to ensure the goals are meet or exceed. 
Key responsibilities:
Overall Lead support client and sales function for resales businesses Manage the delivery of resale offerings.
Strategize with resale services to support medium large sized and or complex vendor needs 
Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients Delivery Client superior service around order management for resale transactions Provide clients and engagement teams with factual information and analysis on various technology solutions that support our client needs for technology purchase.
Be a prime contact for our clients and client teams, identifying opportunities for resale and supporting same quoting, ordering, logistics, services, invoicing support, creating maintaining high levels of customer satisfaction in all client related situations Identify and escalate any client issue as appropriate Work to gain knowledge about the clients business and relevant processes and document information.
Manage primary responsibility for overseeing the order process from quote to contract to delivery to invoicing and post delivery support.
Shape deals to take advantage of all available trade in incentive programs offered by vendors Identify, track, and position opportunities to sell maintenance renewal agreements with Clients.
Become an expert in the resale programs for one or more Vendors through knowledge of the Vendors products and programs.  
Work with Vendors and own the process to obtain the best available pricing and other resell terms, leverage the opportunity to interact and build deep Vendor relationships.  
Support process to get Purchase Orders approved with client signature on Quotes.
Work with resale services to coordinate custom shipping requirements on behalf of client Managing the process to renew maintenance agreements for equipment previously resold by Accenture.
Provide support to clients to manage inventory, service levels, renewal dates, and other aspects of our clients Maintenance contracts.
Participate in or facilitate discussions and flow of information between Vendors, Alliances Sales and the Pre-Sales Technical Architects, the client engagement team, or the client as necessary.
Generate Client Quote from Vendor Quote using appropriate pricing strategies in coordination with Alliances Sales Provide customized information, reports, or other forms of support.

You should possess excellent technical, communication and organizational skills. This role will support the Google for Work product suite, your primary focus will be to work with sales representatives on the team to engage with prospects to understand and assess customer requirements.


Typical Day Snapshot:
 Engage directly with customers on both technical and non-technical levels to ensure superior service as well as interact directly with key partners’ support and product personnel to resolve issues.


 Work directly with clients messaging, collaboration, security and compliance teams to demonstrate and prototype integrations in customer environments
 Provide hands-on as well as virtual assistance designing and communicating technical solutions


Basic Qualifications:
 

 At least 10 years of experience serving in the capacity of a support engineer or equivalent experience in a customer-facing role to include working as a member of a professional services or systems engineering team.
 Knowledge of enterprise applications such as CRM, ERP, and ECM as well as SaaS Collaboration tools such as Office 365, G Suite, Box, Dropbox, etc.
 Experience with G Suite Administration
 Case Management and Ticketing (CRM/Phone/Email) preferred
         
 Preferred Skills:
 
• Bachelor’s degree preferred with strong academic record
 Understanding of enterprise networking and security concepts including:
 DNS, TCP, Firewalls, Proxy Servers, DMZ with a particular emphasis on mail routing and proxy architectures.
 Identity management systems to include SSO, SAML, LDAP, Kerberos and NTLM and how these are deployed within large organizations.
 Conversant with enterprise content & document management solutions and associated architectures (on-prem vs.cloud vs. hybrid) is desired
 Background in or knowledge of messaging systems and protocols (MTAs, SMTP, IMAP, POP3, etc.)
 Experience with web services and programming


Professional Skill Requirements

Proven success in contributing to a team-oriented environment.

Proven ability to work creatively and analytically in a problem-solving environment.

Excellent leadership, communication (written and oral) and interpersonal skill

Ability to meet travel requirements, when applicable

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women. 

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