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Tech Delivery & Operational Excellence Manager (Multiple Positions)

Job Location: NY - New York

Regional Description: Northeast

Job Number: 00575912

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- Job description

Position Title:

Tech Delivery & Operational Excellence Manager (Multiple Positions)

Responsibilities:

Tech Delivery & Operational Excellence Manager (Multiple Positions) (Accenture LLP; New York, NY): Deliver IT production systems and services based on operational requirements by driving incident, issue, outage management, investigation, and restoration for Accenture or our clients. Design, architect, and develop tools to help facilitate process improvement and assist clients in improving existing processes. Implement digital technology applications including Web and Mobile App. Work on root cause analysis, deep dive on incident reduction, continuous improvement initiatives, and optimize environments for operations stability. Operate IT production services according to managed protocols and Service Level Agreements (SLAs), and improve SLA. Monitor systems and trends, and prevent occurrence of incidents, problems and errors, and improve overall performance. Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors which are implemented by the team. Act independently to determine methods and procedures on new assignments. Adhere to strategic direction set by senior management. Interact with client or internal senior management.

BASIC QUALIFICATIONS:

Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 6 years of experience (of which 5 years must be progressive post-baccalaureate) in the IT consulting industry.


ADDITIONAL QUALIFICATIONS:

· Of the required experience: 6 years of experience must be in each of the following: Hospitality domain, including Central Reservation Systems, Revenue generating channels, Revenue Management system, and Property Management systems; and, utilizing Java, Linux, PLSQL, Shell Scripting, Glassfish, WebSphere, CA Wily Introscope, Agile Project Management, Object store, and Coherence; and, 5 years of experience must be in each of the following: End to end solution architecture experience driving multi-million dollar initiatives spanning across supply chain/dotcom applications; and, continuous improvement initiatives, including Automation, optimizing environments for operations stability, deep dive on incident reduction, and Improving SLA; and, 4 years of experience must be in each of the following: Managing SLA and driving root cause analysis.

· Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.


To apply, please click the ‘APPLY’ button.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities


Equal Employment Opportunity


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


 

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