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Oracle Cloud CX Delivery Lead - Senior Manager NE Region

Job Location: MA - Boston, NJ - Florham Park, NY - New York, PA - Philadelphia

Regional Description: Northeast

Job Number: 00573615

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- Job description

Oracle Cloud CX Delivery Lead – Senior Manager, NE

 

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.


Business & Technology Integration professionals advise upon, design, develop and/or deliver technology solutions that support best practice business changes

The Technology Consulting Senior Manager advises upon, lead and work on high impact activities within the systems development lifecycle, and provide advisory work for the IT function itself.


Job Description:


Oracle professionals design, implement and deploy Oracle solutions to achieve defined business goals. Maintain skills in Oracle applications process design and configuration; Oracle application design, development, integration, testing and deployment; and Oracle application technical architecture.


As a Senior Manager in our Products industry Technology Consulting business, you’ll be:

  • Proactively originating (lead and guide a client to make a decision for Accenture, shape the solution, and sell it) and oversee delivery to meet client expectations
  • Supporting business development opportunities to bring innovative technology solutions and ways of working to clients
  • Leading teams that are delivering enterprise-wide CX transformation programs
  • Helping clients define their journey to cloud by defining CX road maps and solutions
  • Build and sustain trusted ad visor relationship with clients, and shape our clients’ business/ IT agenda
  • Solving key business problems and challenges by enabling business transformation, and charting a journey from the current state to a “to-be” enterprise environment
  • Advising organizations on how to pivot to the “New Oracle IT”, enabling flexibility and adaptability within our client organizations through Agile and Multi-Speed IT
  • Leading Assessment and Design efforts to propose new CX and process improvement recommendations to the Consumer Goods, Retail, Life Sciences, Auto/ Industrial, and Travel clients
  • Leading Cloud based CX Transformation projects
  • Applying leading practices around process, organization and technology design across core CX areas
  • Responsible for performance, cost, scope, schedule, quality, and overall revenue and profit objectives of the project team
  • Developing your deep skills as a Technology Consulting practitioner to ensure market and client relevance
  • Mentoring practice team members and leading practice growth initiatives

Basic Qualifications:

  • Minimum experience of 1 hands on engagement experience with Oracle Cloud CX
  • Minimum 6 years’ experience with Project management skills
  • Minimum of three implementations / deployments functional experience with Oracle CX 
  • Minimum of manage 3 business development/sales pursuits related to Oracle CX
  • Minimum 5 years’ consulting experience for 5+ years client-facing consulting experience with Products (Life Sciences, Retail, CG&S, Industrial) clients
  • Minimum having experience in leading CX-related business case/strategy efforts to scope and deploy CX functionality, including ability to estimate effort and create proposals

Preferred Skills:

  • MS Office (Excel, Powerpoint, Word)
  • Sales or business development experience in Oracle technologies
  • Oracle Customer Experience (CX) – either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, or Oracle Commerce Cloud
  • Customer Relationship Management (CRM), Customer Experience (CX), Digital Marketing, eCommerce, or User Experience

Professional Skills:
  • Excellent client-facing skills in partnering to scope and assess client needs 
  • Excellent verbal and written communication skills

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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