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BPS Account Lead

Job Location: CA - San Francisco

Regional Description: West

Job Number: 00568613


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Job Description:

The BPS Account Lead is responsible for being a trusted client advisor, bringing together Accenture’s expertise and thought leadership to shape solutions and to solve our clients most critical business needs. They will bring together the right Accenture team to drive profitable sales growth, expand Accenture’s footprint, ensure profitable delivery and influence the client s strategy. The BPS Account Lead will bring extensive experience in account growth, profit loss and exceptional client relationship management experience. BPS Account Lead will own the client relationship for an outsourcing contract, which may cover one or more service groups and be accountable for client service management, related delivery, and growth of the contract and its financial performance.

Key Responsibilities:


  • Work with key client stakeholders for driving operational decisions
  • Responsible for delivering to contractual terms and operating within the financial forecast
  • Focus on driving value for the client through strong operational discipline
  • Accountable for driving operational best practices and standardization across sites
  • Accountable for reduction of cost and efficiency improvement initiative
  • Develop and grow the client relationship
  • Provide single point of contact for the client account leadership and the client for the
  • Operations contract, generating new opportunities through various client contacts
  • Accountable for client satisfaction and reference ability
  • Responsible for performance management as well as reporting capabilities
  • Set client expectations in conjunction with the client account leadership and manage the expectations
  • Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads and Commercial Director
Basic Qualifications:
  • Bachelor's degree
  • Minimum of 10 years of experience with Operations Management Business Process Outsourcing.
  • Minimum of 5 years of experience with onsite client relationship and escalation management.
  • Minimum of 5 years of experience operations Account Management including deal financial management, QA and Risk Management.
 Preferred Qualifications:
  • 3 years of experience managing Global Delivery organizations of over 500 people.
  • Business Process Outsourcing environment experience.
  • Management experience including managing large diverse teams of remotely located professionals.
  • Experience with end to end BPO Operations and industry best practices.
  • Experience in financial management, handling fiscal responsibilities of projects, budgeting, resource allocation costing.
  • Experience with Process Improvement, Six Sigma Methodology, problem solving.
  • Ability to meet multiple demanding deadlines simultaneously.
  • Excellent communication and client facilitation skills, presentation abilities, and stakeholder management.
  • Strong communication skills both oral and written and interpersonal skills.
  • Strong organizational and analytical skills.
  • Demonstrated ability to interface with multiple levels of management.
  • Proven ability to work independently.
  • Ability to be flexible and work creatively and analytically in a problem-solving environment.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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