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Desktop Management / BigFix Sr. Analyst

Job Location: MD - Bethesda

Regional Description: Northeast

Job Number: 00554753


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.
The Desktop Management / BigFix Sr. Analyst will work from client location and interact with customer on a daily basis. This role will serve as a subject matter expert for remote Desktop Management including image, patch, package deployment and be on-call on a rotational basis for critical issues.
Key Responsibilities:
  • Expert in Desktop Remote Support
  • Expert in Windows 7/8 /10 OS related issues.
  • Experience on hardware / software certification
  • Expert in Image build, test and deployment.
  • Expert in application packaging, testing and deployment
  • Managing mass software distribution and troubleshooting failed deployments.
  • Managing end to end patching for end user devices at the global level.
  • Application & third-party patching.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements
  • Must have experience with tools like Symantec Wise, Microsoft Deployment Toolkit, BigFix, Altiris etc.
  • Expert in Active directory and Windows administration @ L1/L2
  • Manage desktop (software and connectivity) incidents through to resolution.
  • Provide standard and approved software (operating systems and standard office applications) support and the remote management of desktop devices using appropriate tools).
  • Support, manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.
  • Experience in power shell scripting
  • End-to-end incident, problem management with RCA
  • Troubleshooting experience for desktop related issues
    • Strong ITIL process knowledge
    • Strong analytical, troubleshooting and problem-solving skills
  • Strong communication and collaboration skills
Basic Qualifications
  • Minimum of 2 years of experience with IBM BigFix tool for image and desktop management
Preferred Qualifications:
  • Minimum of 5 years of experience with Desktop Management
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

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