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Performance Management - SLA Architect Sr. Manager

Job Location: CA - San Francisco, DC, DC - Washington, IL - Chicago, NJ - Florham Park, NY - New York, TX - Dallas

Regional Description: Northeast

Job Number: 00540459

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Solution Architecture professionals translate client requirements into solutions that will create value for Accenture and our clients.

 

Job Description

Sales Execution professionals involve multiple activities like target the right clients, grow quality pipeline, win profitable deals and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value.

 

Performance Management professionals manage employee performance by defining performance targets and measures, assessing progress towards achieving specific goals or objectives and following up as appropriate.

A professional at this position level within Accenture has the following responsibilities:


Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.


Involved in setting strategic direction to establish near term goals for area of responsibility.


Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.


Has latitude in decision-making and determining objectives and approaches to critical assignments.


Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.


Manages
large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

 

Role Description:

Application Services Performance Management Guidance Leadership Implementation component of the Delivery Capabilities is a response to the growing demand for validation of complex, high risk performance requirements coming from clients and Third Party Advisors against the industry both during sales and delivery.

 

The Performance Commitments Architect role at this level is the thought leader across the areas of performance commitments expertise capability and will be responsible for defining and maintaining Accenture's position on Performance Management guiding the proposal response and solution during sales cycle, negotiations, contracting, and on going delivery of services. The Performance Commitments Architect will provide advice, coaching, and leadership to solution architects proposal teams and operational units on Performance Management across all areas of Performance Management, as well as be the SME in these areas with clients.

 

Performance Management capability areas include:

o Benchmarking

o Metrics and Performance Management program

o Baselining

o Service Level Methodology and measures

o Penalty structures and risk assessment

 

The role is part of the overall Performance Commitments Architect Team PCAT function within the Application Services Solution Architect area, reporting to the Application Services Solution Architect Lead for NA Health and Public Service.

 

Major Responsibilities:

The Primary responsibilities of the Performance Commitments Architect is to provide support for AS Solution Architects, and Operational Units planning or implementing complex, high risk Performance Management programs that Accenture is able to deliver with any risks mitigated.  This includes responding/supporting RPF development, client/unit discussions/education, and operational execution of benchmarking activities.  This includes:
 
Provide Proposal/Solution Design Support including:
  • Provide guidance and advice to proposal teams on appropriate SLAs, frameworks, terms and conditions and recommended response to client requirements.
  • Analyze the risk associated with requested Service Levels and terms, work through mitigations and response strategy with the sales team and solution architects.

  • Own the contractual performance commitments response and negotiations

  • Working with senior client and unit management to advise on pitfalls/shortcomings of some approaches based on our experiences and/or;

  • Participate in client orals and negotiations or other sessions as a SME around metrics, productivity, and benchmarking

Provide Implementation Support including:

  • Bring to bear relationships with top tier benchmarking and function point measurement providers

  • Craft/tailor recommended Performance Management / Benchmarking approach

  • Perform gap assessment of data and tool requirements based on approach

  • Work with client and project teams to prepare and execute Performance Management activities
Work with Industry Vendors to:
  • Develop/Maintain Relationships for engaging in benchmarking/ function point counting activities
  • Clearly define operating agreements and/or;
  • Defining standard/consistent processes for engaging in benchmarking activities
  • Work with/influence vendors on approaches to evolve benchmarking towards quantifying a more robust picture of value delivered.

Basic Qualifications

- 5+ years extensive Metrics/SLA/Performance Management/Operational experience

- 5+ years and strong knowledge of Applications Outsourcing

- 5+ years Relationship Management/Communications

 

Preferred Skills

- Ability to travel up to 50%

- Bachelor's degree or equivalent work experience

- Ability to solve ambiguous problems

- Ability to work collaboratively across Accenture practices

- Function Point experience

- Productivity Management experience

- IFPUG certification

- Knowledge of Benchmarking Vendors/methodologies

 

Professional Skill Requirements

- Proven ability to build, manage and foster a team-oriented environment

- Proven ability to work creatively and analytically in a problem-solving environment

- Desire to work in an information systems environment

- Excellent communication (written and oral) and interpersonal skills

- Excellent leadership and management skills

 

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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