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SLA Analysis Specialist - Edina, MN

Job Location: MN - Minneapolis

Regional Description: Midwest

Job Number: 00524311

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- Job description

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance. 

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need. 

Role Description: 
Establish a process which accurately measures application service availability across multiple platforms and various applications, and then report to high level leadership the results on a monthly or as needed basis. Create procedures and controls to ensure high service availability by working with various technology groups to understand the KPIs which influence each product line's stability. Must be able to look at the data collected and create conclusions and project plans for strengthen our product s resiliency.
Basic Qualifications  
- Minimum of 2 years of process development experience 
- Minimum of 2 years of help desk or support staff experience 
- Minimum of 2 years of deployment and change management experience

 Preferred Skill Requirements  
- Microsoft Excel and Word experience 
- Mortgage origination experience preferred 
- Programming experience 

Professional skills
- Problem solver with robust investigation skills 
- Attention to detail and organization. 
- Strong sense of responsibility and ownership 
- Self starter with proven ability to work independently and within a highly technical team 
- Good communication written and oral and interpersonal skills 
- Good organizational, multi tasking, and time management skills 
- High energy, personable, a sense of urgency and can do attitude

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women. 

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