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Back office transformation

JOB ONE: REIMAGINE THE STATE GOVERNMENT WORKFORCE

Together with Accenture and NEOGOV, the National Association of State Chief Administrators (NASCA) surveyed state Chief Administrators to understand critical workforce goals and challenges. The research affirms states’ challenges in finding and retaining top talent and the urgent need to reimagine their workforces.

We surveyed Chief Administrative Officers, public and private sector job seekers and analyzed 14M+ job postings to compare the number of applicants.

The report recommends changes to reshape recruiting and transform employee experience—and shares examples of states making progress in both.

STEP ONE: BE BOLD START NOW
Job One for states is rethinking their workforces. Step One is to be bold in your approach. Governors, State Chief Administrators, Personnel Executives: Take action today before the gap widens and the compounding challenges lead to an irreparable and costly future.


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MAKING BACK OFFICE A CENTER OF INNOVATION

Proven strategies can transform government back office into centers of innovation by reducing the time and effort spent in transactional processing and compliance, thereby increasing capacity for value added efforts that can drive innovation.

TRANSFORMATION THROUGH INNOVATION

New Accenture research makes it clear: Citizens want more innovation from government. Government employees see innovation as part of their day-to-day jobs. And government executives recognize their role in leading their organizations to be more innovative.


EVEN SO, ONLY 9%

of agencies in the U.S. (8% globally) stand out
as government innovation leaders.


Accenture surveyed nearly 600 government professionals in 10 countries—yielding a unique perspective on government innovation around the world. Discover what they’re getting right—and the lessons to fuel higher performance across Accenture’s Innovation Framework.

EXPLORE THE RESEARCH
 


READY. SET. INNOVATE.


Emerging technologies can transform the back office into a center of innovation

DOWNLOAD VIDEO TRANSCRIPT [PDF]

Accenture Public Service - The Future of Government Back Office Operations from Accenture

Accenture’s vision for back office transformation

Start today

Bring the back office to the forefront and accelerate performance—with Accenture Government Business Transformation Toolkit.

A proven process that helps you to:

Develop organizational consensus on the focus and direction of your specific transformation journey.

Identify opportunities to use the latest digital innovations—informed by leading practices.

Become a Center of Innovation.

Achieving Back Office Excellence

Learn more about the Accenture Government Business Transformation Toolkit.

Discuss your plans

Bill Kilmartin

North America Industry Lead,
Finance and Administration

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