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Infra Tech Support Associate Manager

Job Location: Istanbul

Regional Description: Turkey

Job Number: 00564663


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Join Accenture and help transform and innovate leading organizations and communities around the world. We are looking for a Technical Support Lead for Accenture Turkey.


Job Description:

  • Plan and implement medium to high risk changes on production systems
  • May participate in:
  • Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies and best practices
  • Analyze and assess the impact and risk of low to medium risk changes on production systems
  • Resolve Level1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes
  • Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation
  • Deploy standard repeatable build outs
  • Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage/software solutions)
  • Manage and support backup strategies
  • Analyze system performance indicators and recommend improvement actions
  • Create and review technical system recovery plans
  • Review the problem management register and identify and implement actions
  • Make proactive suggestions for service improvements
  • Demonstrate commitment to Service Excellence
  • Coach less experienced staff in the supported products and best practice for production support
  • Perform major upgrades of systems and associated products/software solutions


  • Good knowledge on Workstation Hardware Support , Microsoft products and connectivity troubleshootig
  • Good knowledge on Windows Operating Systems (Mac IOS would be advantageous)
  • 2 – 3 years supervisory experience (experience in managing teams)
  • Strong team player
  • Previous Desktop Support experience – between 4 - 6 years
  • Networking experience useful – specifically Cisco and / or Juniper experience – certification of either would help
  • Understanding of Cloud Based solution and general Cloud knowledge would be useful
  • Basic knowledge about Network Topologies (Switch, Router, Firewall etc...)
  • Problem solving skills.
  • Analytical skills.
  • Good interpersonal and communication skills.
  • Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
  • High energy level and be able to effectively work with various cross functional teams.
  • Advanced English skills.

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