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Description Du Poste
Job Summary
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.
The AR Team Lead will be responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated. Also, responsible to perform the data integration of key performance metrics (including financial, customer satisfaction, and operational) and manages data integrity..
Key Responsibilities
- Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated.
- Monitor receipting status of all bank accounts and to ensure all team members are following up timely on unmatched cash.
- Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables.
- Review of Credit Controls activities and overall process.
- Review of non-trade activities such as journal and invoice postings.
- To perform, review bank reconciliation and following up closely to ensure bank recon items are cleared timely.
- Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers.
- Actively manage performance metrics for account portfolio.
- Ensure desktop procedure and local work instruction is update on timely manner
- Provide monthly metric reports accompanied by proactive analysis
- Escalate issues in accordance with escalation policy
- Preparation and initial review of management reports in line with Client’s and Accenture’s requirements
- Attend client meeting to discuss account performance and address issues as required
- Preparation and consolidation of reports
- Adherence to client’s policies and procedures
Qualifications
Requirements
- Bachelor's degree required
- Minimum 3 years experience preferably as a supervisory role in BPO setting
- Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
- Knowledge in insurance industry is an added advantage
- 1-3 years of experience in leading and motivating a team to achieve goals
- Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems
- Exceptional knowledge of the business and coaching skills
- Written and oral communication skills (English)
- Must be a good team player and be able to communicate effectively with Accenture, Client and third parties staff at all levels
- Responsible and ensures accuracy in the completion of tasks
- Ability to solve complex matters and work under pressure
- Ability to inspire a proactive spirit in the team
- Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus.
Working Conditions
- May be required to support customers across all Business Units
- Hybrid working arrangement
- Overtime and On-Call may be required
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Locations
Kuala Lumpur, Subang Jaya
