Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : DevOps
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a Cognitive DevOps professional who combines traditional DevOps expertise with AI-driven intelligence to design, build, and operate self-healing, predictive, and autonomous IT systems. The role focuses on embedding cognition into CI/CD pipelines, infrastructure automation, and operational workflows to improve reliability, reduce manual intervention, and accelerate business outcomes.
Youll work closely with developers, QA engineers, and operations teams to streamline deployment processes and enhance development workflows.

Key Responsibilities:
- Design and implement Cognitive DevOps pipelines that leverage AI/ML for predictive analytics, anomaly detection, and auto-remediation.
- Integrate AIOps platforms with observability tools (Azure Monitor, Dynatrace) to enable intelligent incident detection and root-cause analysis.
- Develop AI-driven auto-resolution and self-healing automation using runbooks, bots, and agentic AI frameworks.
- Build and manage Infrastructure as Code (IaC) using Terraform, Ansible & integrated with CI/CD pipelines.
- Embed intelligence into Azure DevOps pipelines for dynamic decision-making, quality gates, and adaptive deployments.
- Implement predictive pattern mapping using telemetry, logs, and historical incident data from ITSM tools like ServiceNow.
- Collaborate with cloud, security, and application teams to design resilient, autonomous automation platforms.
- Ensure governance, compliance, and security are embedded into automation and AI workflows.
- Continuously optimize operational efficiency by reducing MTTR, manual effort, and incident recurrence.

Full Stack Development
- Design, develop, and maintain IMS automations using agentic AI.
- Develop RESTful APIs and integrate with third-party services.
- Ensure performance, scalability, and security across the stack.
DevOps & Cloud Infrastructure
- Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
- Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
- Deploy and monitor applications in cloud environments (Azure, or GCP).
- Implement containerization and orchestration (Docker, Kubernetes, Helm).
- Set up automated monitoring, logging, and alerting (Dynatrace, Azure Monitoring).
- Enhance system reliability, security, and scalability through automation and best practices.
Operations & Collaboration
- Participate in code reviews and DevOps strategy discussions.
- Troubleshoot and resolve production issues with a focus on uptime and performance.
- Implement security best practices and assist with compliance standards.
- Mentor junior developers and contribute to improving development workflows.

Required Skills:
- APIs:
o RESTful and GraphQL API design and integration
- Version Control:
o Azure DevOps, Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)

2. DevOps & Automation Tools
- CI/CD Pipelines:
Azure DevOps, Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
- Infrastructure as Code (IaC):
Terraform, Ansible, Pulumi
- Configuration Management:
Chef, Puppet, Ansible, SaltStack
- Monitoring & Logging:
Prometheus, Grafana, Dynatrace.
3. Cloud & Infrastructure
- Cloud Platforms:
Azure, Google Cloud Platform (GCP)
- Compute & Networking:
EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
- Storage & Databases:
Rubrik, SQL, SQL MI.
- Containerization:
Docker, Podman
- Container Orchestration:
Kubernetes (K8s), Helm, OpenShift
4. System Administration & Networking
- Operating Systems:
Windows, PowerShell scripting, Bash scripting.
- Networking Fundamentals:
TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
- Security & Compliance:
IAM, Secrets Management (Azure Key Vault), SSH, encryption, vulnerability scanning


5. Testing & Quality Assurance
- Automated Testing:
Unit, Integration
- Performance & Load Testing:
JMeter, k6, Locust

6. Observability & Incident Response
- Monitoring:
Application and system performance metrics
- Alerting & Incident Management:
PagerDuty, Opsgenie, Slack integrations
- Logging:
Centralized log management (ELK, Fluentd, Splunk)

7. Security & Compliance Awareness
- Secure coding practices (OWASP Top 10)
- Infrastructure security (network isolation, encryption)
- Compliance frameworks (GDPR, SOC 2, HIPAA if applicable)

8. Soft Skills & Mindset
- Strong problem-solving and debugging skills
- Collaboration with developers, QA, and IT teams
- Understanding agile methodologies (Scrum, Kanban)
- Continuous learning and adapting to new tools and cloud services

Additional Information:
- The candidate should have minimum 5 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.