Which are your best-performing contact centres? What categories of call take the longest to resolve and result in the lowest customer satisfaction?
VENUESCORE evaluates each venue in terms of their provision of multiple retailers, including anchor stores, fashion operators, and non-fashion multiples. The score attached to each operator is weighted to reflect their overall impact on shopping patterns, for example, anchor stores receive a higher score than other unit stores. The resulting aggregate score for each venue is called its VENUESCORE. VENUESCORE enables organisations to evaluate the attractiveness of each venue, to support the optimisation of their network.
This dashboard visualises our USA version of VENUESCORE for a subset of data in Miami. To view our UK VENUESCORE data, please see here.
Explore a sample of the VENUESCORE USA tool in our interactive dashboard here.