Which incident categories cause the most issues and take the longest time to resolve? How can I.T
resources be better allocated in response to this?
This Starter Dashboard is an out-of-the-box template workbook connected to ServiceNow data. The data source can be seamlessly switched from the sample ServiceNow data and connected to your own ServiceNow data, to provide you with an instant ready-to-use dashboard. We can also customise this Starter Dashboard to focus on the areas that are most important for your business.
This Starter Dashboard provides an executive top-down view of the incidents, problems and requests raised in your I.T department, as well as the ability to deep-dive on individual items. This provides insights such as being able to proactively identify trending issues early on in order to minimise the impact on end users.
This Starter Dashboard can be downloaded from here