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Grow B2C for Telco

Mapping out new territory for CSPs



connected IoT devices generating 79.4ZB of data by 2025.

1 in 2

broadband households globally will also be smart households by 2025.


size of the global home market opportunity by 2025.

How we help

Envision a new business model

Switch to a multi-sided business model to enable future growth.

Focus on control points

Create a strong foundation for 5G network, router, retail, billing, field force, care, privacy and security services.

Build ecosystem

Identify valuable partnerships and become ecosystem orchestrators building on relevance, scalability, experience and trust.

Reimagine customer experience

Improve customer journeys and create new habits by tapping into new consumer use cases.

Drive value faster with reusable assets

Leverage our experts’ experience in helping you build reusable assets for different clients to accelerate time to market.

How CSPs are integral to the consumer’s reimagined experience

How CSPs enable the future home

What we think

Pathways to profitability for CSPs

Accenture charted five growth profitability pathways for CSP industry leaders, elevating their role in tomorrow s digital telco ecosystem.

Accenture Technology Vision 2023 - Communications

Accenture’s Tech Vision 2023 addresses significant trends impacting the communications industry and identifies new growth pathways for Telcos.

Our leaders

Jefferson Wang

Senior Managing Director – Global Technology Convergence Lead

Boris Maurer

Managing Director – Communications & Media Lead, EMEA

Kathleen Dolan

Senior Manager – Strategy & Consulting, Technology Strategy & Advisory