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Grow B2C for Telco

Mapping out new territory for CSPs



connected IoT devices generating 79.4ZB of data by 2025.

1 in 2

broadband households globally will also be smart households by 2025.


size of the global home market opportunity by 2025.

How we help

Envision a new business model

Switch to a multi-sided business model to enable future growth.

Focus on control points

Create a strong foundation for 5G network, router, retail, billing, field force, care, privacy and security services.

Build ecosystem

Identify valuable partnerships and become ecosystem orchestrators building on relevance, scalability, experience and trust.

Reimagine customer experience

Improve customer journeys and create new habits by tapping into new consumer use cases.

Drive value faster with reusable assets

Leverage our experts’ experience in helping you build reusable assets for different clients to accelerate time to market.

How CSPs are integral to the consumer’s reimagined experience

How CSPs enable the future home

What we think

Fjord Trends 2022: Communications Industry

Explore the trends in the Communications industry and shine light on the opportunities to to design new systems and new ways of being.

The communications experience reimagined

The opportunity for CSPs to reimagine customer experiences has never been greater.

The importance of future home in the 5G era

Jefferson Wang details the importance of 5G in the current global environment in his newest book "The Future Home in the 5G era".

Create consumer trust in Future Home markets

Our leaders

Jefferson Wang

Senior Managing Director – Global Lead, 5G and Networks Practice

Boris Maurer

Managing Director – Strategy & Consulting, Communications & Media, Europe

Kathleen Dolan

Senior Manager – Strategy & Consulting, Technology Strategy & Advisory