Solutions.AI for Processing

Change core business processes and elevate the workforce with AI automation.

Radically change how you operate to boost productivity by 3-10X

40% of companies report talent shortages that impact their ability to adapt and innovate. At the same time, the global pandemic has increased paperwork volume and complexity by 10-100X. With businesses under pressure to significantly reduce costs and increase output, a strong case can be made for enhancing the workforce with AI.

Solutions.AI for Processing emulates and complements the human workforce with intelligent automation. Far beyond the efficiency gains of RPA, the solution creates step-change industry outcomes by assisting with repetitive, labor-intensive tasks so human jobs can be elevated, specialized and reimagined for maximum strategic impact.

Whether enabling a telecommunications company to facilitate more quality human interactions, a bank to drastically improve compliance and auditability, or a government agency to handle spikes in claims, the AI-powered workforce is crucial for any organization looking to grow profitably, and quickly.

AI 101: What is Intelligent Automation?

Intelligent Automation is an automation solution enhanced with cognitive capabilities that enable programs and machines to learn, interpret, and respond. Therefore, these machines and programs can adapt to correct or alter performance based on a lot of changing conditions with incredible speed and scale.

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"By applying a range of AI technologies, we have built a solution that has drastically reduced the waiting time for customers. We're thrilled to be able to exceed the expectations of our customers while at the same time operating smarter and more efficiently."

– VIBEKE SILJAN KROHN, SCOO, Nordea Life & Pensions, Norway.

What we deliver

We create a human + machine workforce to help eliminate the trade-offs between speed, quality and cost.

Operational excellence

Intelligent automation eliminates unnecessary capex spend, reduces processing times and increases the accuracy of problem identification / resolution – all in service of accelerating and scaling business value.

Scalable workforce productivity

AI workforces process 5x larger volumes, scaling up as new business needs arise to help an organization quickly act-on new opportunities.

Augmented employee experience

Employees are elevated to “AI trainers” who supervise the AI systems that handle common inquiries and flag nuanced cases for human intervention.

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Our solutions are pre-built for multiple industries including: Health, Insurance, Public Service, Banking, Software + Platforms, and Utilities.

The AI impact

We accelerate value capture for our clients by offloading labor-intensive, error-prone, and repetitive work to an AI-powered workforce.

10x

up to 10x increase in speed and productivity

30-50%

reduction in processing costs

25-50%

accuracy improvement

"Organizations that reimagine the relationship between humans and AI—rather than simply replace people with machines—can improve operations by 10x, not just 10%."

— CYRILLE BATALLER, Solutions.AI for Processing Lead

Client spotlight

Changing claims experience with AI automation

Nordea needed to reinvent its disability claims management process to reduce handling times and provide a better customer experience. Accenture delivered an AI-powered processing solution that uses document automation and RPA to read, understand and categorise claims based on risk and complexity; detect fraud; and initiate payments. The solution allowed two-thirds of complex cases to be automated, freeing up 50% of Nordea's claims capacity, which enabled claims handlers to prioritize more challenging cases or pursue new business opportunities.

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Our capabilities

Our solution powers processes across four areas in 14+ languages and is supported by IP including 23 patents and 16 pending patents.

Process discovery

Identify opportunities to simplify, standardize, and automate as-is business processes through data-driven discovery.

Robotic process automation

Employ AI bots to automate business processes, tackling highly repetitive tasks quickly and accurately.

Document automation

Process structured, semi-structured, and unstructured documents for fast and accurate data extraction and routing.

Image automation

Provide real-time alerts and insights through accurate analysis of satellite, aerial or other imagery, and video content.

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At a glance

Solutions.AI for Processing
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What we think


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Our leaders

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The next AI revolution will be built by people like you. Pursue your passion and change the future of business using all things AI, analytics and automation.

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