Businesses are using their products and services to reshape, reimagine, and transform how our society works, communicates, and lives. In the global Accenture Technology Vision 2018 Survey, 84 percent of federal executives agreed that through technology, companies are weaving themselves seamlessly into the fabric of how people live today.
The ramifications are huge for the U.S. federal government. How will agencies both foster and govern these innovations? How will they integrate them into their own operations to deliver against ever-increasing expectations and scrutiny?
Technology is now truly enabling deeper two-way relationships between businesses and government and the people they serve. Individuals no longer just consume organizations’ products and services. They also interact with them and with each other. Savvy federal agencies recognize that this new type of relationship is based not only on services, but also the agency’s goals and values. What’s more, such relationships require a new level of trust.