It’s clear that edge technology will be a core retail capability in the near future. And in our Store of Tomorrow model, we set out a holistic vision of what that future will look like.
In particular, edge computing will be key to enabling a “dematerialized” shopping experience—a central component of the Store of Tomorrow. This is where retailers allow in-store customers to order up certain products—commodities or household staples for example—by scanning QR codes with a smartphone. They can then get their purchases served up in minutes by a micro-fulfillment center.
We believe these kind of experiences will play a central role as retailers look to merge their online and offline capabilities and so transform revenue growth and operational efficiency. Yes, there are logistical challenges and legacy constraints to overcome in many retail organizations. But there’s little doubt edge computing will play a key role in the future transformation of retail.
So it’s a question of when, not if, we take retail to the edge. Welcome to the Store of Tomorrow. Read full report.