Accenture contracted with the Texas Department of Information Resources (DIR) to offer creative, deliverables-based IT solutions (DBITS) to DIR customers.

DBITS: Deliverables-Based IT Services Contract DIR-TSO-4005

Accenture offers deliverables-based information technology services (DBITS) through its contract with DIR under its DIR Cooperative Contracts, specifically: application development, application maintenance and support, enterprise resource planning (ERP), IT project management, independent verification and validation, and technology migration/upgrade. This contract is for services only. No hardware or software products may be sold through DBITS contracts. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are not available for this DBITS contract. For more information on the DIR program, please visit the DIR Cooperative Contracts program website.

About the Contract
There are nine service offerings included in the new DBITS Contract DIR-TSO-4005:

Application Development

  1. Definition: Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.
  2. Examples of included services: web application development; mobile application development; service-oriented architecture (SOA); researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

Application Maintenance and Support:

  1. Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
  2. Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

Enterprise Resource Planning (ERP)

  1. Definition: ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office,” including financials, human resources and asset management. These systems are modularized and generally highly configurable.
  2. Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.

Information Technology Project Management

  1. Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent.
  2. Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools, using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework. Information about the framework tool can be found on the Texas DIR Project Delivery Framework website.

Technology Upgrade/Migration and Transformation

  1. Definition: Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.
  2. Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

Independent Verification and Validation (IV&V)

  1. Definition: Verification and Validation are independent procedures that are used together for in-depth analysis by checking that a product, service, or system meets requirements, independent oversight of SDLC processes and specifications and that it fulfills its intended purpose.
  2. Examples of included services: Validation of software design to meet system needs/requirements; traceability of safety critical requirements; design analysis of selected critical algorithms; and code analysis of mission-critical software components and the independent oversight and assessment of systems development life cycle (SDLC) processes (such as issue and risk management, requirements analysis, testing, data conversion etc.)

Business Intelligence/Data Warehouse

BI enables an organization to perform in-depth analysis and includes, where required, data mining of detailed business data providing real and significant information to business users. BI may include an integrated group of operational and decision support applications and databases. BI makes use of tools designed to easily access data warehouse data. A data warehouse collects, organizes and makes data available for the purpose of analysis and gives organizations the ability to access and analyze information about its business. The function of the data warehouse is to consolidate and reconcile information from across disparate business units and IT systems and provide a context for reporting and analysis.

IT Assessments/Planning

IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives and strategy development. Tactical planning may require that actionable plans and roadmaps be provided.

Information Technology Procurement Assistance

Information Technology Procurement Assistance services may include assistance in IT Statement of Work (SOW) and/or Request for Offer (RFO) development. Procurement assistance activities may include requirements gathering, scoring criteria development and evaluation criteria development.

DIR Ordering Process and Placing Orders

Step 1. Customers must complete a Statement of Work (SOW) that must be in the form contained in Appendix C.

Step 2. Use the Statement of Work template above and include the minimum suggested items such as:

  • Scope of work
  • Requirements
  • Compliance Requirements
    • Accessibility Requirements
    • Security Requirements
    • Privacy Requirements
  • Reporting Deliverables
  • Pricing

Step 3. State agency customers (not including institutions of higher education) must follow the purchasing thresholds specified in Senate Bill 20 and submit SOWs to DIR for review and approval both at the draft and final submission phases. For more information about the purchasing thresholds and SOW requirements, please see:

Step 4. Vendors provide a written response.

Step 5. Customers should negotiate pricing of deliverables directly with vendor.

Step 6. Customers and vendors may work together to improve the SOW.

Step 7. Customers may negotiate the terms and conditions of a SOW to suit their business needs, as long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.

Click to learn more about Effective SOWs for DIR

Step 8. Customer issues a purchase order (PO) based on the negotiated specifications in accordance with the SOW, and Vendor begins work upon receipt of PO. Vendor then invoices Customer. (DIR Contract Number DIR-TSO-4005 must be referenced on the PO.) SOWs can be sent via email, fax or regular mail.

To obtain a quote, place a purchase order with, or seek warranty information with Accenture for services under the DIR contract, please contact:

Primary Contact: Meg Hare
323 Congress Avenue, Suite 150
Austin, TX 78701
Phone # +1 512-299-6420
Fax # +1 512 476-7765
Email Contract Manager

Services Warranty and Return Policies
Vendor and Order Fulfiller will adhere to the Vendor’s then-currently published policies concerning services warranties and returns. Such policies for Customers will not be more restrictive or more costly than warranty and return policies for other similarly situated Customers for like services.
Contract number: DIR-TSO-4005

Department of Information resources.
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