Human services workers make important decisions every day that have significant impacts on people’s lives. It is a responsibility that demands certain skills and experience in understanding human dynamics. That’s why Accenture developed a virtual reality training experience, known as the Accenture Virtual Experience Solution (AVEnueS). It not only accelerates the pace of learning, but it also enhances the scope of awareness.

AVEnueS speeds up this process, helping caseworkers refine their skills and become more alert and cognizant of the many signals and safety indicators they observe. It uses immersive storytelling and interactive voice-based scenarios to completely transform how caseworkers hone their data-gathering and decision-making skills. AVEnueS creates the foundation for a highly skilled workforce that can rapidly discuss the decision points all practiced caseworkers face. Specifically, AVEnueS helps caseworkers:

  • Assess ambiguity in home environments. Expose trainees to high-stress situations in a safe setting, and without real-world risk.
  • Build confidence through practice. Provide fully-immersive 3D environments for optimized experiential learning.
  • Accelerate the pace of learning. Increase learning retention by 45 to 60 percent as compared to traditional education methods.

Developing the skills caseworkers need to more effectively engage, observe, decide and interpret signs of safety and risk typically takes years. Using AVEnueS for caseworker training is only the beginning. It offers unlimited possibilities for the entire field of human services. Teachers, police officers, family counselors and any professionals with direct contact with citizens and a responsibility to understand and impact human behavior can benefit from AVEnueS.

…a polished design …The scope and function of the platform was clear and well defined.

The Accenture Virtual Experience Solutions (AVEnueS) has won “Best Mobile VR or AR” at the GSMA GLOMO Awards 2019.

Watch the video below to learn how AVEnueS replicates environments caseworkers are likely to experience in the field, helping to build their decision-making skills.

AVEnueS helps child welfare caseworkers see more with virtual reality.

View Transcript


AVEnueS uses virtual reality (VR) technology to transport trainees into simulated environments and engage them with realistic scenarios.


AVEnueS uses an immersive 360⁰ headset to help trainees develop observation skills to identify important decision points.


AVEnueS creates the foundation for a highly skilled workforce who can rapidly discuss the decision points all practiced caseworkers face.

Val Armbrust

Child Services Lead, Managing Director – Health and Public Service, North America Accenture


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