Public Service Consulting

Empowering public service with innovation and agility to embrace accelerating change.

Accenture Vaccine Management Solution

Bring COVID-19 vaccines to your community

Lead with impact

Now more than ever, public service organizations must balance stability with speed to meet citizens’ needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to deliver on their missions.

We bring together people and technology to transform bold visions into meaningful action. Enabling you to leverage your resources to support pragmatic solutions, scale technologies at speed, and build personalized and frictionless experiences that increase trust in government.

By unleashing innovative potential across your organization, we’ll help deliver tangible value for your constituents. Rethinking approaches and retooling services in record time to drive unparalleled outcomes. Helping you balance the global with the local, and the community with the individual, to affect real change.

Lead with impact to make the most of every opportunity.

Public service for a new era

Public service organizations stood up new policies and service delivery models at an astounding pace to respond to COVID-19 crisis. Now it’s time to capitalize on what’s been achieved.

Case studies

The Tennessee DHS needed call center help with massive COVID-19 call volumes.

California moves from legacy eligibility systems to a single statewide, cloud-based application.

AI-powered technology virtual assistants help foreigners set up businesses in Finland.

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What we think

The case for cloud in public service is undeniable: more cost savings, flexibility and speed with less risk.

The Net Better Off model enables individuals to work at their full potential.

Build for the longer term—transform ways of working while balancing productivity and safety.

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Voices of Accenture Public Service

Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.

How to make virtual channels work for citizens

It’s essential that the shift to new service delivery is not only trusted, but helps to increase trust among the public and agency workers.

Tax-bots: tax that works by itself for all of us 

The long-term vision is for a tax system in which compliance is built into the fabric of transactions, with tax calculated and collected automatically, in real time.

Strengthen COVID-19 vaccine distribution

It’s going to take supply chain agility and the expertise to get the right vaccines to the right place and people at the right time.

Meet our lead

For about four decades, we’ve been hearing the phrase “Think globally, act locally.” I have a slightly different mantra for government leaders as they navigate COVID-19: “Look locally AND globally.”

Ryan Oakes

Senior Managing Director – Strategy & Consulting, Global Public Service

Corporate initiatives

Cracking the gender code

The gender gap in computing is worsening and has implications for the U.S. economy and the next generation of women. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact. Read more.

Creating a culture of equality in the workplace

At Accenture, our goal is to create a workplace environment where everyone feels like they belong…and experiences equal opportunities. Read more.

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Connect with us

Accenture Public Service on LinkedIn

Insights to help you lead with impact.

Connect with us on Twitter

Helping #PublicSector orgs maximize their efforts to affect real change.

Subscribe to Public Service - YouTube

See how to plan, enable and advance with maximum impact in mind.

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Consulting careers

Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.