Are your business operations ready for the future?
November 02, 2021
November 02, 2021
Find out with the Intelligent Operations Maturity Assessment to help accelerate value
Conventional wisdom may have it that improving operations drives incremental changes to business performance, but our groundbreaking Accenture research “Fast-track to future-ready performance” reveals a much richer picture. Operations has evolved, and so have “future-ready” enterprises who are working differently–transforming how they work by using rich data for decision making, augmenting human talent and employing a specialized workforce at scale. Our economic modeling shows that the numbers are on their side. High-performing companies are achieving almost twice the efficiency and three times the profitability of peers by placing operations in the driver’s seat to fast-track growth. But how does your organization compare? Are your operations stuck in a rut or keeping pace, ready for the future?
Through our survey and bespoke interviews, we heard from 1,100 leading executives across 13 industries and 11 major economies around the world to explore the correlation between operations maturity and high performance. We identified four progressive levels of operations maturity: stable, efficient, predictive and future-ready, based on the deployment patterns of 8 key characteristics.
Against the critical insights gleaned from business leaders, the findings were clear: the greater the operations maturity, the greater the rewards. Organizations at the highest level—elevating every decision by applying intelligence to become future-ready—are significantly more profitable and efficient compared to others. They see better business outcomes, including increased efficiency and profitability and improved shareholder experiences. Yet, only 7% are achieving this today, with a 2.8x average boost in profitability and 1.7x higher efficiency.
The Intelligent Operations Maturity Assessment helps business leaders to assess their organization’s operational maturity and arms them with the knowledge to accelerate their company’s journey to becoming future-ready. Comprised of 15 short questions, ranging from business goals to digitization to leading practices and more, it takes no longer than 10 minutes to complete. Upon completion, participants receive a personalized scorecard with a comprehensive assessment of their organization, including:
What makes the Intelligent Operations Maturity Assessment unique is its roots in research and data-driven thought leadership, developed using a multi-disciplinary approach and a team that combined data science, econometric modeling and differentiated market positioning.
We began by developing user personas drawing on strong industry relationships and meaningful client conversations to ascertain common goals and pain points. The Accenture research team then revisited the original survey questions to determine what would best fit client needs, and remastered the scoring methodology for operations maturity against the four levels identified (stable, efficient, predictive and future-ready). This was underpinned by carefully constructed industry datasets, business insights and financial information such as company revenues and profitability to set a foundation. Economic modeling was also conducted to deduce the statistical relationship between company performance and operations maturity, and scenario simulation to project future possibilities.
Before launching, the assessment was rigorously stress-tested by our researchers, marketing teams and operations experts from the methodology to the user experience. The scorecard—the final output users see—needed to generate value with clear insights and recommendations to help companies elevate their business decisions and become future-ready.
Now is the time to make your move to intelligent operations by thinking big and going beyond incremental change. The Intelligent Operations Maturity Assessment delivers insights based on petabytes of data that can help organizations elevate their business decisions to realize tangible, sustainable and transformational value and growth.