2020 Accenture California Consumer Privacy Act (CCPA) Rights Requests Metrics1 published in accordance with CCPA 11 CCR § 999.317(g) for the calendar year 2020.

Completed Denied Mean Number of Days to Substantive Response Received
Requests to Delete 8042 1013 15.78 days 905
Requests to Know 5644 15 16.91 days 565
Requests to Opt Out of Sale6 337 228 .6 days 55

1 The metrics are not limited to requests from California residents, but reflect valid requests received from individuals in accordance with the CCPA and other relevant laws and in accordance with Accenture’s Binding Corporate Rules which were in place prior to the coming into effect of the CCPA. These metrics exclude requests concerning recruiting personal information in accordance with CCPA Section 1798.145(h).

2 Includes the global number of completed valid requests to delete submitted to Accenture in the calendar year of 2020.

3 Includes the global number of denied requests to delete submitted to Accenture in the calendar year of 2020 where the request was not verifiable.

4 Includes the global number of completed valid right to know requests submitted to Accenture in the calendar year of 2020.

5 Includes the global number of requests to know Accenture denied in the calendar year of 2020.

6 "Sale" in this context is defined in accordance with CCPA Section 1798.140(t)(1).

7 Includes the number of completed valid opt out of sale of personal information requests submitted by California consumers to Accenture in the calendar year of 2020.

8 Includes the number of opt-out-of-sale requests Accenture denied in the calendar year of 2020. These requests typically are denied because the requestor was not a California consumer (as defined under CCPA Section 1798.140(g).

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