Leading the energy retail transformation

Energy retailers and providers are experiencing a groundswell of change and disruption. Volatile markets, changing regulatory frameworks and greater consumer engagement are shaping an increasingly complex energy ecosystem. Digital is fuelling multiple forms of innovation. It’s giving rise to additional routes to consumers. And new players are rapidly expanding and threatening energy provider's business.

Services overview

We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help energy providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

Customer experience and growth strategies

Apply insight-driven approaches to identify, target, and organize for intelligent customer and retail growth with new connected energy experiences.

Digital customer enablement

Develop connected energy experiences across the customer lifecycle journey and channels including digital marketing and sales and customer services.

Intelligent customer platforms

Enable end-to-end digital, customer service, billing, sales, marketing and field customer capabilities on Oracle, Salesforce and SAP platforms.

Connected energy services

Blending customer transformation expertise with distributed technologies and energy-efficiency solutions for next-gen customer experiences and value.

Energy providers miss out on value by not tailoring to small and medium businesses

Our New Energy Consumer research found that transforming customer experience is at the heart of value creation in the new energy ecosystem.

New Accenture research shows energy retailers lag behind other providers in delivering customer experience

Our New Energy Consumer research found that transforming customer experience is at the heart of value creation in the new energy ecosystem.

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