Accenture and AHA

Accenture is proud to participate in the AHA Associate program to connect with AHA members about the innovative and leading-edge trends that are impacting the industry today. We are excited to exchange ideas and explore new solutions during this time of transformational change.

Our newest AHA collaboration covers how a human + machine approach can help increase efficiency for physicians, nurses and the non-clinical workforce so that they may address rising staff shortages and demand for care. See the 7 ways health leaders are addressing this industry-wide challenge.

The pandemic only exacerbated clinical workforce attrition—arguably healthcare’s most serious challenge. Bold action is required from hospital boards of directors to give clinicians critical support, retain and build clinical capacity and meet society’s ongoing needs.

Recruiting isn’t enough: To stop this cycle and address the clinical workforce crisis, health systems should go beyond recruiting or teaching new skills to clinicians who stay.

The power of a human + machine approach: Use automation, artificial intelligence (AI) as well as alternative sourcing and a human-centered approach to provide clinician support and augment capacity.

Define your future-forward clinical workforce strategy: Health systems should consider automation in clinical care as they develop strategies to address the workforce shortage in the short term.

As health systems develop workforce strategies, boards should help their CEOs and executive teams to cultivate deliberate, flexible organizational readiness.

Health systems need to evolve past stabilization and survival mode to reinvention and growth mode. For financial leaders, this means gaining more awareness about clinical operations and a greater understanding of care delivery priorities.

Shifting from a traditional transaction-first mindset to a human-centric mindset focused on providing people the care they need is critical to shaping a sustainable model for the future. As health systems plan for reinventing how work is done, the board needs to be advocating for this mindset shift as much as it prioritizes quality across the system.