Insurance customers are demanding change.
They expect insurers to offer simple, digital and tailor-made services. They are looking for the same, sophisticated digital experiences they have with any other industries, such as retail. However, insurance customers are hard to impress because they are difficult to engage. Many interact with their insurers once a year. This is why, one of the most significant moments of truth for every customer and every insurer comes when a claim needs to be processed.
The Al-Led Claims Platform helps to alleviate the stress, both for the customer and the insurer. With customer-centered innovation, omnichannel services, and Al-powered solutions, it helps insurers provide the best possible, customer-centric service. It navigates each step of the customer journey through relevant touchpoints, while providing access to all the third-party services involved in the process. This benefits both the customers and insurers with a variety of the state-of-the-art solutions, from speech-to-text, through picture recognition, to predictive analytics solutions.
