Oracle Customer Experience

Let our experience accompany you along the way to true transformation.

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Oracle FY20 Partner of the Year Awards

Lucia Lesar recognized as Customer Experience MVP

Experience the future

We help organizations build the future of customer experience with the Oracle CX Cloud Suite. From sales and marketing to omnichannel customer service and e-commerce, we connect data with intelligence to deliver stand-out experiences.

Driven by human experience

Great CX isn’t just for customers. We help you create exceptional human experiences for employees, suppliers and partners too.

Fueled by data

Your data is your most valuable asset. We help you connect it, understand it and use it to deliver smarter customer interactions at scale.

Built in the cloud

Oracle’s CX platform is built in the cloud to promote interoperability making it simple to integrate and plug into current infrastructure.

Accelerated by myConcerto

Our end-to-end myConcerto accelerates and de-risks your journey to a legendary customer experience.

Tailored by industry

With Oracle’s ready-made offerings, we help accelerate your CX transformation with a tailored solution for your industry.

Customer experience fueled by back office

Accenture has the vision and experience to help you create impactful, relevant experiences powered by enterprise level back office platforms.

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Why choose Accenture?

Accenture’s Oracle CX professionals are innovators in customer experience design as well as long-standing partners in Oracle implementations.


We have more than 58,000 Oracle-skilled professionals across our global Oracle application services.


We offer over 1,000 Oracle tools and assets through our myConcerto platform.


Our teams are based in over 60 technology and innovation centers across 20 different countries.


Launched in 2009, our Experience Agency is designed to empower clients to own Experience from start to finish.


125 Global locations with over 10,600 client engagement to date.


77 of the Fortune Global 100 trust our experience to help power theirs.

Creating modern customer experiences together

Accenture understands that data drives personalized individual experiences. Customers are found in virtually every channel and the only way to stay relevant is to use automation to find them, serve them and personalize for them.

Exploring the steps companies need to take to understand their customers better, bring together and manage a vast array of data sources, and get the right kind of insights out the other side, these podcasts highlight why CX matters more than ever – and why data is the secret to meaningful modern customer interactions.


Accenture’s Nelson Bernabe on mapping hyper-personalized journeys and avoiding CX blind spots


Oracle’s Joe Fuster on using data to spot key CX signals and build customer graphs

Accenture named Oracle’s Markie award winner

With hundreds of submissions to Oracle’s annual Markie Awards, Accenture was announced The Game Changer CX SI Partner of the Year! The award recognizes a fierce dedication to innovation and excellence in customer experience that drives robust measurable success. Our CX team was given this award for their work with a telecommunication client by utilizing the CX Infinity real-time customer behavior data from the client’s website. This improved the volume and quality of leads which increased revenue by:

  • Stabilizing CDM holding over 100M+ records with complex data schema
  • Creating a system for leads to deliver to 11,000+ sellers weekly
  • De-duplicating 60M contact records and 50M account records.

Nelson Bernabe, Accenture’s CX Partner Market Development Lead, accepted the award and said, “We’re always looking for new ways to drive impactful change for our clients and Oracle has been a great partner for us in developing technology platforms that enable us to deliver innovation to market.”

Awards & recognition

Accenture is recognized as a key Oracle partner, winning #1 Global Systems Integrator for 12 straight years plus numerous awards for sustained customer experience excellence and commitment to innovation.


Partner of the Year, CX Marketing – Global & North America



Partner of the Year, CX Cloud – EMEA



Partner of the Year, CX Sales – APAC


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Our leaders


Accenture and Oracle unveil integrated CX platform for utilities

Accenture and Oracle’s integrated Customer Experience as-a-Service platform helps utilities have more meaningful interactions with customers and employees.