The Vision & Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint; while the Market Impact axis measures market adoption, portfolio mix, and value delivered.
Offers end-to-end talent and managed HR services with a focus on delivering 360-degree business value. Through its Intelligent Talent and HR Operations, backed by SynOps, it focuses on a transformational approach with automation, analytics, data integration, and AI capabilities at scale on a cloud platform
It has expertise in handling large and complex deals and continues to strengthen its HRO capabilities through multiple in-house solutions, strategic partnerships, acquisitions, and its broader consulting and IT capabilities
Though it continues to focus on serving large buyers, it is increasing its coverage in the small- and mid-market segments
Accenture is making significant investments to bring in next-generation solutions to enhance EX
Accenture has invested heavily in creating a techno-functional talent pool
Its domain expertise and service delivery have been appreciated by the referenced clients.
According to Everest, “Accenture offers end-to-end talent and managed HR services with a focus on delivering 360-degree business value.” “Maintained a diverse client portfolio with a focus on various client segments, aiming to create incremental value through long-term partnerships.”
Everest also noted:
Leaders have established themselves as front-runners and continue to consistently deliver end-to-end HRO services to their clients. They have brought in innovative solutions to cater to current economic conditions along with talent shortages and cost pressures
They leverage deep domain expertise, superior technology capabilities, innovative engagement models, end-to-end digital transformation, and consulting experience to differentiate themselves in the market.
Accenture named a leader in the 2023 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing
Accenture also scored highest in all Use Cases in the 2023 Critical Capabilities for Finance and Accounting Business Process Outsourcing report.
Accenture has been named a Leader in the 2023 Gartner Magic Quadrant for Finance & Accounting Business Process Outsourcing Accenture was positioned Highest in Ability to Execute in this year’s report. To access the reprint click here.
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Accenture named a leader in the Everest Group Banking Operations Services Peak Matrix® Assessment 2023
Everest Group highlighted our strengths including:
Referenced buyers have appreciated Accenture’s domain expertise, relationship management, and implementation/transition management
Accenture has strengthened its payments platform capabilities by investing in Imburse – a cloud-based Payments-as-a-Service (PaaS) solution and in Lending through its in-house loan documentation requests management platform.
It has invested heavily in its in-house capabilities around RPA, AI, and analytics, especially across LoBs such as cards and payments, retail banking, and lending to strengthen its capabilities across checks processing, cards reconciliation, risk advisory, and collections.
Accenture strengthened its consultancy expertise by adding new BFS-specific and sustainability-specific advisory capabilities.
Accenture has added 11 new service delivery locations across the world, which enables it to support both nearshore-heavy and offshore-heavy contracts.
Everest Group also noted:
Leaders have a relatively broad set of capabilities across cards and payments, retail banking, lending, and commercial banking operations
Leaders have expanded their presence across all major geographies, including NA, Continental Europe, the UK, and APAC
They maintain a balanced mix of onshore, nearshore, and offshore delivery locations to provide cost arbitrage as well as flexibility to their clients.
Accenture named overall leader in the Everest Group Marketing Services Peak Matrix™ Assessment 2023
According to Everest, Accenture is one of the leaders “across all major geographies” and has “a strong presence across major industries”.
Everest highlighted Accenture’s strengths and states that it is one of the largest global providers of marketing services with 28,000+ FTEs. Its strong marketing services capabilities are supplemented by its robust consulting and strategy practice, and the fast-paced growth of Accenture Song has helped it further expand its client portfolio.
Accenture follows a delivery model where agencies under Accenture Song handle judgment-intensive processes such as creative, CX strategy, and media, while offshore and nearshore facilities under Accenture Operations manage delivery – enabling it to offer economical and localized services.
Furthermore, Everest states that Accenture has built a comprehensive ecosystem of analytics and digital solutions/tools backed by its AI-powered operating engine SynOps with four experience layers, which offer its clients a single and easy-to-use digital experience to activate service delivery. It also leverages 40+ third-party partnerships to cater to its clients and is one of the largest global partners for Adobe and Salesforce
It continues to make investments in metaverse-related capabilities such as 3D content creation and management systems, training its workforce in skills relevant to the metaverse, and collaborating with clients across industries to develop relevant use cases.