Ontario Health sought assistance from Accenture in developing the Electronic Canadian Triage and Acuity Scale (eCTAS) solution to ensure that patients feel safe and benefit from improved access to ER care, more human treatment experiences and better health outcomes. The project began with input from nurse practitioners and other emergency room staff across Ontario. Accenture worked with Avanade and Ontario Health to develop the algorithm, put it in a production environment, test it and make modifications. The automated tool enables ER nurses to triage patients by type and severity of symptoms, ensuring the best possible outcomes for serious cases. This ensures that the worst cases access care first, and the relative need for care is constantly reassessed, ensuring the best possible health outcomes for Ontarians.