Make Accenture part of your Knowledge experience

Join us at Knowledge 2019 to learn more about how Accenture and ServiceNow offer the most efficient and effective way to innovate and transform existing processes and infrastructure to respond to end-user needs.

Location
Las Vegas
The Venetian & Sands Expo Center

Agenda

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Join this session to learn how Avanade and their partner Accenture identified opportunities to get the most value by leveraging ServiceNow as their core Integrated Risk Management (IRM) platform. Learn more.

SAVE TO CALENDAR
Ruchi Ruparelia

Software Asset Manager, Associate Director – Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

You never finish your ITSM + ITOM + ITBM story; you are constantly evolving it as the global IT landscape changes. Learn more about how Accenture uses ServiceNow’s rich feature set to gain control. Learn more.

SAVE TO CALENDAR
Bryan Locke

ITOM/CMDB Manager – Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Working with Accenture with the employee experience top of mind, Boeing leveraged ServiceNow to provide users from different organizations a consistent, one stop Knowledge Base and Employee Service Center. Learn more.

SAVE TO CALENDAR
Denise Morris

Senior IT Project Manager – The Boeing Company

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

With the introduction of Virtual Agent, Accenture has started to transform not just the employee self-help experience, but also the fulfiller interaction with the platform from where they're already working — by using bots, conversational help, machine learning for better ticket assignment. Learn more.

SAVE TO CALENDAR
Valor Poland

Senior Manager – Technical Architecture, Accenture

Rob Mitchell

Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Leading IT organizations are unifying core platforms with AI, automation, and machine learning functionality to enhance essential operational processes. In this session, you’ll gain insight into how to optimize and adopt this approach. Learn more.

SAVE TO CALENDAR
Christopher Brown

ITOM & SecOps Product Line Manager, Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Accenture’s CIO Andrew Wilson and senior leaders from our top clients will talk through their own transformation stories. We’ll also dive into some emerging technology trends that IT can use to help their businesses differentiate in the post-digital future. Learn more.

SAVE TO CALENDAR
Andrew Wilson
Andrew Wilson

Chief Information Officer – Accenture

Paola Arbour

SVP & CIO, Tenet Healthcare

Misty Isaacs

Senior Director – Information Technology, Chesapeake Energy

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

In his AIOps 101 presentation, Christopher shared insights into how to optimize your digital transformation to evolve IT Operations into a service oriented model. Continue the conversation with the presenter and get your questions answered. Learn more.

SAVE TO CALENDAR
Christopher Brown

ITOM & SecOps Product Line Manager, Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

By beginning a GRC transformation journey companies can uplift their processes and governance, deploy a modern GRC platform, while undertaking talent and organization change management for a sustainable integrated risk management program. Learn more.

SAVE TO CALENDAR
Barbara Danzi

Security Senior Manager – Accenture​

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Shifting your environment to become more “upgrade friendly” will help you align to ServiceNow recommended practices, resulting in better performance, less maintenance, faster upgrades, less risk and a better testing environment. Learn more.

SAVE TO CALENDAR
Colleen Peterson

Senior Manager – Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

In this session, you'll learn how Accenture helped Celgene with the development of a Software Asset Management (SAM) program inclusive of governance, process development, and implementation.  Learn more.

SAVE TO CALENDAR
Andy Knight

Software Asset Management, Associate Director – Celgene

Ruchi Ruparelia

Software Asset Manager, Associate Director – Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

In this session, learn how Accenture developed security access controls (SAC) processes to eliminate any SABs (security access breaches) and set SAC to monitor any unauthorized security access (SA).  Learn more.

SAVE TO CALENDAR
John Zhang

Business Process Arch Manager, Accenture

Mark Dooley

Senior Manager, Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Siemens Healthineers will share how their truly global journey and how this is impacting their customers, employees, and processes toward their goal of a seamless customer experience and making online interaction the customer´s first choice. Learn more.

SAVE TO CALENDAR
Jochen Hostalka

Head, IT Customer Services & Enterprise Services – Siemens Healthineers

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

Come to this session to see how more than 300 of Accenture's internal ServiceNow developers use agile DevOps tooling to implement a much simpler deployment experience. Learn more.

SAVE TO CALENDAR
Keith Dahlman

Accenture

Valor Poland

Senior Manager – Technical Architecture, Accenture

Location

The Venetian & Sands Expo Center, 201 Sands Ave, Las Vegas, NV, 89169, USA

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