Operations Analyst Recognition

Accenture also scored highest in all Use Cases in the 2023 Critical Capabilities for Finance and Accounting Business Process Outsourcing report.

Accenture has been named a Leader in the 2023 Gartner Magic Quadrant for Finance & Accounting Business Process Outsourcing Accenture was positioned Highest in Ability to Execute in this year’s report. To access the reprint click here.

Gartner, Magic Quadrant for Finance and Accounting Business Process Outsourcing, By Sanjay Champaneri, Geraldine Garaud, Jan Ambergen, 10 May 2023.

Gartner, Critical Capabilities for Finance and Accounting Business Process Outsourcing, By Geraldine Garaud, Jan Ambergen, Sanjay Champaneri, 10 May 2023.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Accenture has been positioned as a Leader in the Everest Group Banking Operations Services PEAK Matrix® Assessment 2023. Over the past three years, Accenture has continued to improve its positioning in this market.

Everest Group highlighted our strengths including:

• Referenced buyers have appreciated Accenture’s domain expertise, relationship management, and implementation/transition management
• Accenture has strengthened its payments platform capabilities by investing in Imburse – a cloud-based Payments-as-a-Service (PaaS) solution and in Lending through its in-house loan documentation requests management platform.
• It has invested heavily in its in-house capabilities around RPA, AI, and analytics, especially across LoBs such as cards and payments, retail banking, and lending to strengthen its capabilities across checks processing, cards reconciliation, risk advisory, and collections.
• Accenture strengthened its consultancy expertise by adding new BFS-specific and sustainability-specific advisory capabilities.
• Accenture has added 11 new service delivery locations across the world, which enables it to support both nearshore-heavy and offshore-heavy contracts.

Everest Group also noted:

• Leaders have a relatively broad set of capabilities across cards and payments, retail banking, lending, and commercial banking operations
• Leaders have expanded their presence across all major geographies, including NA, Continental Europe, the UK, and APAC
• They maintain a balanced mix of onshore, nearshore, and offshore delivery locations to provide cost arbitrage as well as flexibility to their clients.

Accenture has been strongly positioned as the Overall Leader in the Everest Group Marketing Services PEAK Matrix™ Assessment 2023.

According to Everest, Accenture is one of the leaders “across all major geographies” and has “a strong presence across major industries”.

Everest highlighted Accenture’s strengths and states that it is one of the largest global providers of marketing services with 28,000+ FTEs. Its strong marketing services capabilities are supplemented by its robust consulting and strategy practice, and the fast-paced growth of Accenture Song has helped it further expand its client portfolio.

Accenture follows a delivery model where agencies under Accenture Song handle judgment-intensive processes such as creative, CX strategy, and media, while offshore and nearshore facilities under Accenture Operations manage delivery – enabling it to offer economical and localized services.

Furthermore, Everest states that Accenture has built a comprehensive ecosystem of analytics and digital solutions/tools backed by its AI-powered operating engine SynOps with four experience layers, which offer its clients a single and easy-to-use digital experience to activate service delivery. It also leverages 40+ third-party partnerships to cater to its clients and is one of the largest global partners for Adobe and Salesforce

It continues to make investments in metaverse-related capabilities such as 3D content creation and management systems, training its workforce in skills relevant to the metaverse, and collaborating with clients across industries to develop relevant use cases.