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Operating model & organization design

An operating model that works for your people

Shaping the sustainable organization

Read why companies with stronger Sustainability DNA are delivering financial value and a lasting positive impact for society and the environment.

The CHRO as a growth executive

Focusing the power of data, tech and people to accelerate reinvention.

"Hybrid workplaces, the use of cloud and AI, the shift to e-commerce and meeting the needs of all stakeholders: The future organization needs analytics-enabled operating models that put people’s needs at the heart of being agile in the face of change."

— KENT MCMILLAN, Managing Director – Global Lead, Organizational Development and Europe Lead, Intelligent Operating Model​
Accenture named as a leader in IDC MarketScape

Helping our clients thrive in times of change


Activating new business models

Creating intelligent operating models with data and analytics and building organizational designs and design capabilities.

Enterprise agility

Developing agility at the core of organizations and their culture to enable business models that achieve both scale and responsiveness.

Sustainable & responsible by design

Building the infrastructure of practices and behaviors that underpins responsible organizations and enables them to succeed in sustainable markets.

Digital transformation

Putting in place the organizational and workforce pre-requisites for successful large-scale implementations of cloud, AI and other new technologies.


Designing and implementing the rapid organizational changes required to make a success of acquisitions and mergers.

Zero-based organizational design

Creating the cultures, mindsets and behavioral change that sustain zero-based approaches to cost and growth.

Organizational analytics

AI-assisted analysis to understand in granular detail who’s doing what, when and how effectively, and how to anticipate the impact of change.

"Large complex businesses that are driving new, digitally powered business models are investing in organization design as a foundation for better decision-making. Today’s organization models must deliver both agility and scale."

— GREG KESLER, Managing Director – Kates Kesler Organization Design, Accenture

By the numbers


of business leaders say that the very survival of their businesses has been jeopardized by operating models that can’t keep pace


of executives feel they will need to completely rethink their processes and operations to be more resilient as a result of COVID-19


The long-term EBITDA growth for truly agile organizations compared with 6% on average for non-agile organizations

What we think

Future of work research

Is work evolving in ways that energize people? Accenture research shows that people want to be supported at work and benefit from hybrid work.

From always connected to omni-connected experiences

When people enjoy omni-connected experiences and are connected to each other, their leaders and their work, they create value for the business.

Intelligent supply networks put people at the core

Putting people first as we build the supply chain of the future.

Case studies

Soitec reshapes future for growth

How do you radically reposition after an industry collapse? Soitec has tripled revenue and profitability with Accenture’s Business Futures approach.

Employee-centric operations unlocks $1M in savings

Global food manufacturer digitizes its Talent and HR operations and reshapes the employee experience to meet customer needs.

Workforce blog

Our leaders

Kent McMillan

Managing Director – Talent & Organization, Operating Model & Organizational Design

Greg Kesler

Senior Managing Director – Talent & Organization, Operating Model & Organizational Design

Amy Kates

Senior Managing Director – Talent & Organization, Operating Model & Organizational Design