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Energy retail

Placing the customer at the heart of the transition to net zero. With digital and sustainability at the core, we help energy retailers innovate at scale.

New energy consumer: Transition on demand

Our latest New Energy Consumer research draws on the opinions of 500 energy providers across 14 countries. This year we explore what energy companies think the future holds for their industry and how are they building the muscle, speed, and agility they need to survive and thrive in a demand-driven world.

Energy providers are at the heart of delivering the energy transition, and their strategic landscape is being transformed as the global effort to reach net-zero gathers pace. At the same time, they are facing a second era-defining dynamic: digital transformation is disrupting markets across the economy, destroying old business models as it creates new ones, and reshaping consumer expectations. Can energy providers survive this period of tumultuous change?

We identified five key areas energy providers need to consider as they strive to become more demand-driven: Purpose, products, platforms, people and partnerships. Learn more.

Energy Retail

Transition on demand

Our latest research explores what energy companies think the future holds for their industry and how they can thrive in a demand-driven world.

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Transforming at speed and scale through cloud, with SAP and Accenture

We know the energy transition can’t wait. And we know consumers are ready. But building and transitioning capabilities is a time-consuming and difficult path for energy retailers. If replacing legacy systems and starting again is a long road, equally, modernizing platforms incrementally can be sub-optimal.

 

There is an opportunity to transform at speed and scale, by connecting legacy systems with new technology, bridging the gap to deliver on the complex business model of the future. It’s about transforming faster and reaching your objectives, without discarding everything you already have. How? By harnessing the power of the cloud to transform and gain value faster—with the right platform—to RISE with SAP and SOAR with Accenture.

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UTILITIES TECH TRENDS 2022

The Metaverse Continuum

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For EV charging at scale, your platform is key

Accenture led an EV Charging Platform Vendor Assessment in 2019 covering the global EV market, roaming platforms, aggregators and virtual power plants. Given the speed of change in the industry and the offerings available, Accenture updated the assessment, EV Charging Platform Vendor Assessment V2.0, to cover vendors with dedicated white-label platform SaaS for EV charging. The assessment focuses on the EV charging software that is required when companies want to become active in eMobility, specifically when they want to become a Charging Point Operator (CPO) and/or an eMobility Service Provider (eMSP).

Read our latest blog and find out why charging is the bedrock for EVs at scale.

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Our energy retail services

We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

Customer experience and growth strategies

Apply insight-driven approaches to identify, target, and organize for intelligent customer and retail growth with new connected energy experiences.

Digital customer enablement

Develop connected energy experiences across the customer lifecycle journey and channels including digital marketing and sales and customer services.

Intelligent customer platforms

Enable end-to-end digital, customer service, billing, sales, marketing and field customer capabilities on Oracle, Salesforce and SAP platforms.

Connected energy services

Blending customer transformation expertise with distributed technologies and energy-efficiency solutions for next-gen customer experiences and value.

Related blog posts

Our utility consultants weigh in on the insights and trends shaping utilities across the entire value chain.

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Energy Retail and Customer Experience

Could customer service be more than a utility?

As utilities transform into trusted energy advisors, what’s the role of customer service? 3 paths to greater value.

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Energy Retail and Customer Experience

How can energy retailers thrive in a demand-driven world?

Utility CCOs know thriving in the energy transition means putting customers at the heart of their strategy. Three drivers for success.

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Energy Retail and Customer Experience

For EVolution, think on your fleet

eMobility, is essential to the energy transition and fleet decarbonisation is the first and more dominant wave of electrification.

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Our leaders

Wytse Kaastra

Senior Managing Director, Sustainability Services Europe Lead & Utilities Europe Industry Lead
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MIKE ABTS

Managing Director – Strategy & Consulting, Utilities, North America
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SANDA TUZLIC

Managing Director – Strategy & Consulting, Utilities, Connected Energy Global Lead
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Faye Griffiths

Managing Director – Strategy & Consulting, Utilities, Growth Markets
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Capabilities

SAP Cloud for Utilities

Accelerating growth, delivering predictable business outcomes and fast tracking your digital transformation.

Accenture Song

We create growth through relevance at the speed of life.

Utility value with Salesforce

Transforming how utilities harness the power of Salesforce for growth and customer experiences.