Service
Helping energy providers transform and grow their business, create new operational efficiencies and value, customer experiences and revenue streams.
Energy retailers and providers are experiencing a groundswell of change and disruption. Volatile markets, changing regulatory frameworks and greater consumer engagement are shaping an increasingly complex energy ecosystem. Digital is fuelling multiple forms of innovation. It’s giving rise to additional routes to consumers. And new players are rapidly expanding and threatening energy provider's business.
We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help energy providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
Apply insight-driven approaches to identify, target, and organize for intelligent customer and retail growth with new connected energy experiences.
Develop connected energy experiences across the customer lifecycle journey and channels including digital marketing and sales and customer services.
Enable end-to-end digital, customer service, billing, sales, marketing and field customer capabilities on Oracle, Salesforce and SAP platforms.
Blending customer transformation expertise with distributed technologies and energy-efficiency solutions for next-gen customer experiences and value.
Activate a connected energy experience to build new value for energy retailers.
Shaping the SMB customer experience.
Create a future of value and growth in the new energy system.
Our New Energy Consumer research found that transforming customer experience is at the heart of value creation in the new energy ecosystem.
Our New Energy Consumer research found that transforming customer experience is at the heart of value creation in the new energy ecosystem.
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