Operations Analyst Recognition

Everest Group has positioned Accenture as a Leader in its Finance and Accounting Outsourcing (FAO) PEAK® Matrix Assessment 2024.

In this report, Everest Group presents their evaluation of 33 FAO services providers based on vision & capabilities as well as impact on the FAO market and positions them on two Everest Group PEAK Matrix® Assessments for FAO and Order-to-Cash (O2C) services.

Accenture is the highest Leader for both assessments on the Market Impact axis and the Vision & Capability axis. The Market Impact axis measures market adoption, portfolio mix, and value delivered; while the Vision and Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint.

The report also stated:

• Accenture continues to strengthen its F&A capabilities to serve the CFO office through multiple in-house solutions, strategic partnerships, acquisitions, and new delivery centers, and by leveraging its broader consulting and IT capabilities in its FAO services.
• Accenture’s Intelligent Finance Operations (IFO) focuses on a transformational approach to F&A services by leveraging its robust automation, data and analytics, and AI capabilities at scale.
• Accenture has established generative AI studios and has integrated generative AI in its SynOps platform to enable the rapid scaling up of generative AI use cases such as financial scenario analysis, report collation, and cash forecasting.

Reference clients commented on Accenture’s technology capabilities, implementation expertise, and scalability.

 Accenture is named a Market Leader in Horizon 3, which is the strongest positioning, in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024.
 

This positioning highlights Accenture's role in enabling transformative manufacturing operations, focusing on key performance indicators to enhance efficiency and effectiveness amidst challenging global supply chain dynamics. It also underscores Accenture's commitment to innovation and excellence in the manufacturing sector.
 

HFS Horizons for Manufacturing Intelligent Operations Services report evaluates the service provider’s role in enabling manufacturing transformation by assessing and rating the manufacturing intelligent operations services capabilities of 12 service providers.
 

Accenture plays a pivotal role in driving transformative changes in manufacturing, helping clients navigate complex manufacturing challenges, and supporting their transformation ambitions in a rapidly evolving technological landscape.
 

More information on the report can be found here.

Accenture is named a Market Leader in Horizon 3, which is the strongest positioning, in the HFS Horizons: Sourcing and Procurement Service Providers, 2024 report.

This positioning indicates that Accenture can drive a “OneEcosystem Approach” to help procurement find completely new sources of value. It also highlights that Accenture is differentiating with the help of end-to-end procurement solutions, an AI-first approach, strategic partnerships, continued investment in innovation and strong category expertise coupled with a robust set of IP and proprietary tools.

Per Saurabh Gupta, HFS Research President, Research and Advisory Services, "Accenture is a leading force in the Source-to-Pay (S2P) market, distinguished by its unparalleled scale and expertise, managing over a trillion dollars in spend through comprehensive strategy, technology, and BPO services. SynOps, recognized as a key differentiator, serves as the digital backbone of Accenture’s S2P offerings.".

The report highlights Accenture’s following value proposition and key differentiators:

• Aims to deliver 360-degree procurement value by covering the full spectrum of requirements: financials, risk management, sustainability, experience, talent, and inclusion & diversity.
• Growth driven by integrated Accenture offerings where S2P practice is increasingly brought into client environments through Accenture Strategy & Consulting, Technology, and Song opportunities as well as F&A and Supply Chain.
• Deep category expertise supported by 2100+ experts enabling rapid movement towards industry-specific category expertise.

The global report assesses how well the 11 evaluated service providers are helping their clients across the sourcing and procurement value chain, focusing on multi-year, third-party services (outsourcing and managed services).

More information on the report can be found here.

Accenture is positioned as a Leader in the Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing in the May 2024 Report.

Accenture placed highest on Ability to Execute axis in the Magic Quadrant report, which assessed 18 providers for F&A BPO services. Gartner defines the market as the use of digital F&A technology solutions and managed services supplied by a third-party service provider. ‘’Leaders use a technology-first approach to service management with mechanisms in place to capture their clients’ processing needs and challenges for core finance operations. They demonstrate how technology solutions and transformation methods can reduce human dependencies, and they proactively prioritize reducing processing costs through the improvement of maturing the process, often by applying automation. Leaders are putting more investments into having finance talent aligned to industry and technology solution expertise to help enable them to become extensions of their clients’ finance organizations, to encourage more adoption of transformation services. Leaders continue to expand their technology ecosystems through proprietary and third-party software partnerships. They are able to offer integrated business services that allow end-to-end processing potential, and they are increasingly able to support their clients to improve alignment of finance and IT.

AI and generative AI are positioned as the technologies that promise to remove human intervention from finance workflows and improve business insights. They build their clients’ confidence to adopt newer, smarter finance processing capabilities by demonstrating pilot cases and funding innovation programs. A Leader may not always be the best choice for every customer. A provider that is not a Leader can sometimes provide superior support and commitment if its focus suits the customer. Other providers may have specialized capabilities that are essential for some organizations. Although a provider that focuses on a specific finance domain, a particular industry or a limited geographic area might not be a Leader in the overall market, it might be a competitive option within those segments.’’

Accenture’s Intelligent Finance & Accounting services help leaders safeguard financial health by transforming principal accounting processes to optimize business performance and give them the power to manage the future with real-time insights, including:

• Core finance operations: Move finance processes to a data-driven, intelligent operating model that optimizes business performance.
• Strategic finance operations: Gain real-time insights and analytics to help finance be a strategic partner to the business.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Everest Group has positioned Accenture as a Leader in its Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024.

In the report, Everest Group provides an assessment and profiles of 30 FCC operations providers. Accenture is strongly positioned on both the Vision and Capability and the Market Impact axes.

According to Everest report authors, “Accenture offers technology-enabled strategic managed services, integrating cloud capabilities on top of FCC-specific generative AI use cases such as smart KYC, SAR reporting, and transaction monitoring smart agents.”

The report also noted that Accenture:

• Leveraged its strong consulting capabilities and expanded its services in new LoBs, including transaction monitoring, fraud management, and chargeback.
• Continued making in-house investments to strengthen its technology capabilities within data integration and AI-powered automation for the identification and reporting of violations, thereby helping enterprises reduce heavy penalties.
• Forged relationships with high-growth digital buyers, by leveraging its partnerships with Quantexa and Ripjar within the KYC/AML space.
• Enhanced capabilities in providing clients with quantitative and qualitative risk management, analytics, and compliance services, by leveraging the investments done in people, processes, and technologies.

Accenture’s Risk and Compliance services help Chief Finance Officers, Chief Risk Officers and other senior risk and compliance executives manage their risk agenda across five key areas: Cyber Risk, Operational Risk & Resilience, Fraud & Financial Crime, Regulatory & Compliance and Financial Risk.

Everest Group has positioned Accenture as a Leader in its Trust and Safety Services PEAK Matrix® Assessment 2024.

Everest Group assessed 27 trust and safety providers for this competitive report. Accenture is the highest Leader on the Vision and Capability axis and strongly positioned on the Market Impact axis. The Vision and Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint. The Market Impact axis measures market adoption, portfolio mix, and value delivered.

According to Everest report authors, “Accenture provides services across all work types within the trust and safety value chain with a focus in the social media and messaging apps, streaming and publishing services, and search engine, LLMs, and app store industries.”

Other Accenture strengths highlighted include:

• Deploys generative AI for improving internal efficiencies, including a suite of generative AI-powered pre-screening tools for multilingual content review and violation detection.
• Provides AI support services, including LLM domain-specific data creation, prompt engineering, AI training for relevance refinements, AI bias detection, and Reinforcement Learning from Human Feedback (RLHF), aiding enterprises in constructing secure generative AI solutions.
• Strengthened its global delivery footprint by expanding to regions such as Romania, Bulgaria, Colombia, with new locations in Poland and India.

Per the report, “Buyers have acknowledged its [Accenture] strengths in the areas of domain expertise, wellness initiatives, and relationship management.” Accenture’s Software & Platforms practice provides a range of services to help clients deploy security, privacy, compliance, data protection and fraud mitigation strategies on their platforms, including Trust and Safety, Platform Security and Operational Integrity services.

Accenture is a Market Leader in Horizon 3, which is the strongest positioning, in the HFS Horizons report – F&A Service Providers 2023. The report highlights Accenture’s “ability to drive a ‘OneEcosystem’ approach by finding completely new sources of value, and compelling thought leadership that helps clients to articulate their North Star, effectively envision outcomes, and provide business assurance for finance transformation.”

The report assesses F&A providers around the “Why” (value proposition), “What” (solutions and capabilities), “How” (the Go-to-Market strategy and investments), and “So What” (market impact in terms of mindshare and wallet share) of enterprise innovation. The assessment includes feedback from both clients and alliance partners.

The report highlights these Accenture strengths:

• Value proposition: Driving overall client value through integrated CFO services, operating outside of its silos, and going to the market with an organization-wide collective knowledge.
• Growth proof points: Continuous investment in building industry solutions, a strategic partner ecosystem, significant client base growth, and accelerating innovation architecture to co-innovate with clients.
• Key differentiators: These include the Accenture Reinvention Console; SynOps; our investment in generative AI to curate domain and client-specific value models; and our innovation in areas like hyperautomation.
• Outcomes: For example, redesigning finance led to a 20%-30% savings annually for a multi-national conglomerate.
• Customer kudos: We are appreciated for service quality, talent pool, client orientation, large offerings, and collaborative mindset.
• Partner kudos: We are acknowledged for customer centricity, global scale of operations, and innovation.

According to the report, Accenture is noted for its “integrated approach with an intense focus on data, tech, and AI-led innovation.”

Accenture has been positioned as a Star Performer & a Leader in both Vision & Capability and Market Impact in the Everest Group MPHRO Services PEAK Matrix®, 2023.

The Vision & Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint; while the Market Impact axis measures market adoption, portfolio mix, and value delivered. 

Everest highlighted Accenture’s strengths including:

• Offers end-to-end talent and managed HR services with a focus on delivering 360-degree business value. Through its Intelligent Talent and HR Operations, backed by SynOps, it focuses on a transformational approach with automation, analytics, data integration, and AI capabilities at scale on a cloud platform
• It has expertise in handling large and complex deals and continues to strengthen its HRO capabilities through multiple in-house solutions, strategic partnerships, acquisitions, and its broader consulting and IT capabilities
• Though it continues to focus on serving large buyers, it is increasing its coverage in the small- and mid-market segments
• Accenture is making significant investments to bring in next-generation solutions to enhance EX
• Accenture has invested heavily in creating a techno-functional talent pool
• Its domain expertise and service delivery have been appreciated by the referenced clients.

According to Everest, “Accenture offers end-to-end talent and managed HR services with a focus on delivering 360-degree business value.” “Maintained a diverse client portfolio with a focus on various client segments, aiming to create incremental value through long-term partnerships.” 

Everest also noted:

• Leaders have established themselves as front-runners and continue to consistently deliver end-to-end HRO services to their clients. They have brought in innovative solutions to cater to current economic conditions along with talent shortages and cost pressures
• They leverage deep domain expertise, superior technology capabilities, innovative engagement models, end-to-end digital transformation, and consulting experience to differentiate themselves in the market.