Make Accenture part of your Knowledge experience

Accenture participated in ServiceNow’s Knowledge digital conference this year May 11-20, 2021.

Knowledge was an interactive and virtual event where members of the ServiceNow community connected and collaborated on all things content and digital transformation, as well as showcased the latest on ServiceNow offerings and platform innovations.

As part of Accenture’s participation this year, we co-produced key content sessions highlighting the joint solutions and successes of our ServiceNow partnership.


Virtual event

Fireside chat: Intelligent automation with Accenture

During a hosted session with Accenture clients, learn how adopting a “human + machine” approach can help enhance organizational agility, how users can accelerate intelligent automation-inspired transformation to unlock productivity, and how to move toward tangible value using ServiceNow and Accenture's Living Systems approach.

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Join ServiceNow's 2019, 2020—and now 2021—Global Partner of the Year at Knowledge

ServiceNow Business Group Global Lead Dave Kanter highlights our recent wins, including 2021 Global Partner of the Year, ahead of our Knowledge kickoff.

Join me in going with the digital workflow at ServiceNow’s Knowledge 2021

Accenture CIO Penelope Prett shares her thoughts on the importance of diversity in tech.

Transformation on demand: Accenture at Knowledge 2021

Recapping our highlights from this year’s Knowledge—and how it showcased the type of digital transformation work Accenture is doing with our clients.

My takeaways from ServiceNow Knowledge 2021

Tom Bruss, ServiceNow Platform Lead, Accenture CIO, shares his insights on Accenture sessions at ServiceNow’s Knowledge.

Why it's important for us all to create a diverse and inclusive workplace

Reflections from Penelope Prett on her conversation with ServiceNow’s Lara Caimi around diversity and inclusion during Knowledge 2021.

Accenture on-demand speaking sessions

During our featured sessions, learn how Accenture and ServiceNow offer the most efficient and effective way to innovate and transform existing processes and infrastructure to respond to end-user needs.

GEORGE FINN | May 18, 9:00am PT

Fueling enterprise growth in the 5G era

Panel discussion of the role of 5G in fueling enterprise growth and which services are poised for the greatest potential ROI.​


Why is my perfectly written code not working?

Ask the experts who built the labs directly. Drop-in on a live guru office hour to get 1:1 help working through the lab and guidebook.

PAUL STURR | From May 11

What does good look like for IRM?

In this session, learn how we help clients attain tangible outcomes powered by ServiceNow IRM + SecOps technologies.

GEORGE FINN | From May 11

Customer care & intelligent network operations

In this session, we will share how our clients leverage ServiceNow to pursue proactive customer engagement and omnichannel customer care.

JON NARVESON | From May 11

Increase your revenue potential

Learn how we help financial institutions lower risk-weighted assets and unlock capital to reinvest into growing their businesses.


Ask the Accenture Experts

In this live session, chat with our certified master architects—whether you’re interested in becoming CMA-certified or have an inquiry, we can help!


Creating an inclusive workplace

In this fireside chat, Lara Caimi and Penelope Prett share their journeys into “allyship” and why an inclusive mindset leads to a company’s success.

TAMI MCNAIRY | From May 11

Modernizing asset management at a global company

Learn how we launched our Enterprise Asset Management initiative to standardize processes and tools for asset management across Accenture.


Maximizing Intelligence at Accenture

Learn about how we maximize Predictive Intelligence within Accenture to automate requests in high-transaction areas of IT and HR.

BRYAN LOCKE | From May 11

Pivot to a Data-Driven Organization

The ITOM suite gets cloud data into the ServiceNow platform—learn how we prioritize data-driven everything, layered by people and technology.


Penelope Prett

Chief Information Officer

Jon Narveson

Managing Director – North America Digital Risk and Compliance, Accenture

George Finn

Managing Director – Technology, Communications & Media, Intelligent Operations, North America

Shalu Chadha

Managing Director – Life Sciences Lead, Technology

Paul Sturr

Security IRM Global Lead, Accenture

Bryan Locke

Senior Manager – Global IT, Enterprise Technology, Intelligent Cloud & Networks

Ariana Penchaszadeh

Director – Global IT, HR Platforms

Tami McNairy

Director – Accenture Technology, Intelligent Cloud and Infrastructure

MarieDass Sadaraname

Senior Manager – Global IT, ServiceNow

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Case studies

Accenture supports forces with Siemens Healthineers in digitizing its customer service processes.

A leading global bank completes a far-reaching HR and employee experience transformation.

As one of ServiceNow’s largest customers, Accenture has hands-on understanding of the technology.

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What we think

The ability to understand an organization’s assets and value to the enterprise is a key factor of a reimagination strategy that ServiceNow supports.

AIOps can provide visibility, identify potential service issues and help IT leaders optimize spend for other business leaders in the enterprise.

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