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Case Study

Thames Water digitises operations

Delivering a step change in efficiency with Salesforce.
5-minutes de lecture

Call for change

When tech meets human ingenuity

A valuable difference

15 %

increase in compliance levels to the Thames Water Customer Promise

33 %

increase to 96% compliance on achieving key customer touch points

71 %

reduction in customer complaints in Waste Networks since go-live

9 %

cut in average travel time for field crews leading to a saving of around 40 hours per day

16 %

increase in field crew productivity based on average number of jobs completed per day

63 %

reduction in backlog of pending jobs