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Government for the People: Serving the public in a new world

October 16, 2020


In brief

Source: Pew Research.

Key findings and recommendations

A changing approach to delivering federal services

Principle #1

Quickly understand changing customer needs and pivot accordingly.

Principle #2

Empower employees to deliver services from anywhere, to anywhere.

Principle #3

Accelerate self-service capabilities.

Next steps for building a more customer-centered government

Government-wide recommendations

Recommendations for agencies

Recommendations for Congress


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