Delivering a positive consumer experience, fast enrollment system and greater accuracy
The Patient Protection and Affordable Care Act (ACA) created new health insurance exchanges, at both the state and federal level. These exchanges are public-private marketplaces where Americans can apply for a tax subsidy and shop for health insurance plans, across insurance companies. HealthCare.gov, the website for the federal exchange, is the front door for the Federally Facilitated Marketplace (FFM).
Many people are aware that the initial launch of HealthCare.gov had a number of challenges, which received extensive coverage and political, media and public scrutiny. People may not be aware, though, that the FFM is much more than just a website. It includes:
A plan management system for loading healthcare plans onto the website
Interfaces with state and federal systems
Interfaces with insurance companies for enrollment, premium payment and reinsurance programs to support premium price stabilization and accurate payments
Interfaces with the IRS for the tax subsidy
The new Small Business Health Options Program (SHOP)
A rescue of the website began in November 2013, and in January 2014, the federal government hired Accenture Federal Services as the prime development contractor, with responsibility for stabilizing and improving the website, and finishing development of the additional systems and interfaces.
In just six weeks, Accenture mobilized more than 500 skilled professionals to transition the project at an unprecedented speed. Within eight weeks, Accenture delivered significant technical improvements to the website, stabilizing it during the peak of HealthCare.gov’s initial enrollment period. This enabled millions of Americans to enroll in health insurance, many for the first time.