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Back talent to drive digital transformation

Unprecedented change has created a talent gap

2nd

biggest barrier to improving the customer experience is attracting talent that helps the organization innovate as a digital business.

54%

of energy providers say they have a talent gap in AI architecture and data science skills.

Digital skills are not just for the back office

59%

of energy providers identify talent gaps in digital marketing and customer experience design.

The goal is to use customer feedback

Be a better workplace to win over talent

Behavioral change—new ways of working

Collaborative working: sharing talent through partnerships

Mind the gap: How to get the right people in the right places

About the Authors

Wytse Kaastra

Senior Managing Director – Sustainability Services EMEA Lead


Scott Tinkler

Senior Managing Director – Utilities Global Sector Lead


Sanda Tuzlic

Managing Director – eMobility Lead


MIKE ABTS

Managing Director – Strategy & Consulting, Utilities, North America


Faye Griffiths

Managing Director – Strategy & Consulting, Utilities Growth Markets Lead


JASON ALLEN

Research Lead – Accenture Utilities


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