Material changes are on the horizon, necessitating a NewFUTURE framework to outmaneuver uncertainty and create a resilient health ecosystem that empowers humans to be safe, secure and confident.

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FutureCare

Healthcare organizations must balance digital-physical to provide effective, trusted, reliable care physically and at-a-distance. The NewFUTURE of care will rely on seamless, coordinated care that provides people with the right attention, services, therapies and products anytime, anywhere, to instill confidence, safety and respect across all moments.

Embarking on the NewFUTURE of care will require a measured path:

Plan

Blueprint future care models that best maximizes ability to serve

Build

Build future care models, bringing together assets, talent, technology and partners

Deliver

Launch care models that can create capacity for care needs in the next 24 months

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FutureSociety

We envision a community that rallies around humanity’s health and wellbeing, earning trust. This NewFUTURE of society will connect community resources, the public and private sectors, and customers to address the health of their community and respond to public health needs.

The measured path to the NewFUTURE of society will require:

Plan

Identify and connect the key community resources to core business operations

Build

Establish presence as key local/national influencer, connecting business to societal obligations

Deliver

Initiate a solution that connects care and work obligations to improve quality of life in the community

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FutureWork

Now more than ever, healthcare businesses must create an environment in which the workforce can respond to “surge” at any moment. The NewFUTURE of work will require the development and management of an elastic workforce that includes everyone in the health ecosystem: from clinicians to administrators to back office staff and everyone in between, ensuring productivity and wellbeing in periods of certain and uncertain times.

The measured path to the NewFUTURE of work will require:

Plan

Assess talent needs and capabilities with new tools and rethink principles of work

Build

Deploy necessary training and change management, elevating culture and commitment

Deliver

Implement new incentives, performance expectations, and engagement to empower workers in health

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FutureFoundation

To navigate the future, healthcare organizations need an agile and boundaryless system that is prepared for evolving needs. The NewFUTURE of organizational foundations will be both solid and nimble to weather any future crisis or surge and thrive in capturing new growth opportunities.

The measured path to the NewFUTURE of foundation will require:

Plan

Identify vulnerabilities in business processes and technology

Build

Deploy a cloud strategy to enable an efficient enterprise

Deliver

Deploy capabilities for persistent virtual workforce and resilient supply chain and operations

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The NewFUTURE

As the future unfolds, healthcare organizations can seize this moment and earn trust by resetting promises to constituents. Experiences delivered will be where these promises are kept.

Embarking on the NewFUTURE will require a measured path guided by strategic leadership, propelled by technology and innovation.

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