Bring your own environment (BYOE)
The pandemic shattered longstanding views about how work gets done—and from where. Healthcare was hit hard as organizations had to fortify the front lines while shifting some employees to remote work. Physical distance became a necessity, even for those delivering care in person. The industry responded immediately, standing up virtual collaboration and virtual care capabilities to meet demand that spiked overnight.
Healthcare entities invested in digital collaboration tools (55%) and remote monitoring capabilities to support their remote workforce during COVID-19. While these were a necessity at the time, now we can look at how new digital services and remote work can extend the healthcare organization’s mission and fuel a competitive advantage. We are moving into a new future where a large portion of work can be done from anywhere. Of course in healthcare, some work—such as surgical procedures—must be conducted in a clinical setting. However, there may be ways to increase productivity by having a dispersed workforce (remember, you can test it with a digital twin or empower them with democratized technologies).
No matter what the hybrid composition of the workforce, the technology implications will endure. Employees are bringing entire environments to work. While they may be on an employer’s laptop, that laptop is connected to a personal home network that also hosts smart speakers, security cameras and more.
Fortify: From patchwork solutions to permanent strategy
Healthcare organizations have adapted to half of the BYOE equation: Rapid rollouts of collaborative technology and expansions of existing solutions. Now that that the initial rush to step up virtual care and remote work is over, it’s time for the other half of the equation. Making certain that BYOE work can be done seamlessly and securely because employees’ environments have become a permanent part of the enterprise attack surface. For instance, workers’ homes have become part of today’s workspace, and they sit outside of an organization’s secure architecture. Workers bring their own environments, further opening the door to cyber attackers that can cause complications for users of these devices and healthcare providers.
Now that the shockwaves are settling and short-term solutions did their job, it’s time to move to longer-term solutions with security at the center. By addressing your BYOE risks and pain points now, your organization can capitalize on new ways of working while doing so safely.
Extend: New workspace, new opportunities
To fully capitalize on BYOE, most healthcare organizations may need to rethink their operating models—even if physical work remains essential. It’s not just about accommodating a remote work benefit your people may have gotten used to, or even about increasing resilience against future disruptions. Today offers an opportunity to reimagine what you do and what you can offer to the employees who help you deliver it.
With a virtual-first approach, there are new opportunities to integrate emerging technologies into the workforce. Healthcare organizations can imagine the division of labor between humans and machines. Can robots perform physical work while offsite employees safely doing the monitoring and strategy? Can the two work together to do certain work better?