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Top commercial banking trends in 2021

February 17, 2021

1. It's about digital fluency, TQ, and you

The chief digital officer could become obsolete as digitization becomes everyone’s responsibility.

2. Digital foundations aren’t built in a day

Banks will continue to invest in their digital foundations. It will take time for the returns to mature, but faith and patience will be rewarded.

3. Digital ROI is the name of the game

It may be a while before your digital foundation is complete, but you can start to harvest the benefits.

4. Digital experiences: Clients are taking notice

Customers see the power of digital in their personal lives daily. Banks need to get more serious about the business of experience.

5. From data experiments to actionable insights

By placing actionable data in the hands of RMs, loan officers and customers, banks will achieve tangible outcomes from data analytics solutions..

6. Every business is a fintech business

More and more firms are embedding financial services into their offerings and experiences. Banking as a service is becoming a game changer.

7. Responsibility gets real

Client demand for sustainability and social responsibility is driving banks to take actions that are good for them—and the world.

8. From disruption to distraction

Banks need to establish the right structures, portfolios, priorities, and leadership to sustain momentum and flourish through the year of distraction.

Watch the American Banker Top Trends webinar

Jared Rorrer

Managing Director – Global Commercial Banking Lead


Chris Jaggard

Managing Director – Commercial Banking Lead, Accenture Australia & New Zealand

Chris Scislowicz

Managing Director – Credit Lead, North America

Keri Smith

Managing Director – Strategy & Consulting, Applied Intelligence, Analytics

Tom Merry

Managing Director – Accenture Strategy, Banking

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