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US patients want more digital health

2016 survey shows use of health wearables doubled in two years.

OVERVIEW

The patient experience in the United States is going digital, and consumers are leading the way by accessing electronic health records (EHRs) and using digital tools, such as wearables and apps, to manage their health. Patients have firm beliefs about who should access their data—but providers don’t always agree.

To improve patient engagement and customer satisfaction, healthcare organizations must close the gap between what patients demand and what providers deliver by investing in digital tools and strategies.

Click below to explore the full findings of the Accenture 2016 Consumer Survey on Patient Engagement.

VIEW FINDINGS [PDF]


MORE CONSUMERS ARE ACCESSING THEIR EHR

More US consumers with EHRs are accessing their records, 45 percent in 2016 versus 27 percent in 2014. Compared to two years ago, healthcare consumers also know more about what data they can access in their EHR.

Click below to find out which EHR data patients find most useful for health management.

VIEW FINDINGS [PDF]

More US consumers with electronic health records are accessing their records

DEBATE OVER EHR ACCESS

Doctors and consumers don’t always agree on what a patient should access in his/her EHR. Most (92 percent) patients believe they should have full access to their records, while only 18 percent of physicians share this belief.

Click below to see how many patients believe they have full access to their EHR.

VIEW FINDINGS [PDF]

Level of access a patient should have to EHR

INCREASE IN APPS AND WEARABLES

Use of health apps has doubled in the past two years (33 percent in 2016 versus 16 percent in 2014) among consumers who use technology to manage their health. Use of health wearables has also doubled (21 percent in 2016 versus 9 percent in 2014).

Click below to see the perceived effects of wearables in the PDF.

VIEW FINDINGS [PDF]

Use of health apps and wearables has doubled in the past two years among health technology users.

TECHNOLOGY FOR HEALTH TRACKING

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Seventy-eight percent of healthcare consumers wear or are willing to wear technology to track their lifestyle and/or vital signs. Of consumers who were asked by a doctor to wear technology to track their fitness and lifestyle or vital signs, roughly three-fourths (76 percent) of patients followed the physician’s recommendation.

Click below to learn if patients are sharing app data—and with whom.

VIEW FINDINGS [PDF]

VIDEO INSIGHTS

IMPLICATIONS OF ACCENTURE 2016 CONSUMER SURVEY ON PATIENT ENGAGEMENT

Accenture's Kip Webb discusses the two main findings from the 2016 Consumer Survey on Patient Engagement and their market implications.

"What you see is, we’re setting ourselves up for a collision that I think will have implications on the market."
KIP WEBB

ABOUT THE RESEARCH

Accenture commissioned a seven-country survey of 7,840 consumers ages 18+ to assess their attitudes toward health, the healthcare system, electronic health records, healthcare technology and their healthcare providers’ electronic capabilities. The online survey included consumers across seven countries: Australia (1,013), Brazil (1,006), England (1,009), Norway (800), Saudi Arabia (852), Singapore (935) and the United States (2,225). The survey was conducted by Nielsen on behalf of Accenture between November 2015 and January 2016. The analysis provided comparisons by country, sector, age and use. Where relevant, the survey uses select findings from the 2015 Accenture Doctors Survey to compare the doctor and consumer responses.

Implications of Accenture 2016 Consumer Survey on Patient Engagement

Accenture's Kip Webb discusses the two main findings from the 2016 Consumer Survey on Patient Engagement and their market implications.

"What you see is we’re setting ourselves up for a collision that I think will have implications on the market."
KIP WEBB

Authors

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